BSRIA
Field Service Manager
Bracknell
Posted about 9 hours ago
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Job Title: Field Service Manager
Location: Bracknell, Office Based
Salary: Competitive
Job Type: Permanent, Full time
As Field Service Manager, you will play a key role in leading and supporting our Building Performance Engineers, ensuring our field services are delivered safely, efficiently, and to consistently high standards. You will oversee day-to-day deployment, operational performance, and team competency, while resolving delivery challenges and helping ensure we continue to meet our commitments to customers.
Key Responsibilities
Team Leadership & Management:
- Lead, support, and develop Building Performance Engineers, providing guidance and taking appropriate action where required.
- Recruit, onboard, and train employees, including managing probation and performance review processes.
- Manage day-to-day team operations to maintain efficiency and support organizational goals.
- Ensure appropriate management of employee matters in line with regulatory requirements and internal policies.
- Champion a culture of safety, wellbeing, accountability, continuous improvement, and development.
- Contribute to a collaborative, high-performing team.
- Deputise for the BPE management team when required.
Operational Excellence & Efficiency
- Oversee scheduling, resource planning, and workforce coverage across the team.
- Monitor operational KPIs, including completion rates, productivity, and resource utilisation.
- Ensure tasks and projects are delivered on time and to the required quality standards.
- Allocate resources effectively and address avoidable delays, repeat visits, aborted work, and remedial activity.
- Ensure field records and supporting information are completed accurately and promptly.
- Provide feedback to support the improvement, streamlining, and implementation of operational processes.
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Safety, Quality & Risk Management
- Ensure compliance with health and safety requirements, industry regulations, company policies, and quality standards, including ISO/IEC 17025 and ISO 9001.
- Conduct audits and assessments to demonstrate competency, identify opportunities for improvement, and support regulatory compliance.
- Stop or escalate work where there are material safety, quality, competency, or compliance concerns.
- Ensure incidents, non-conformities, and operational risks are appropriately recorded and escalated.
Technical Expertise
- Support engineers with day-to-day operational queries relating to service delivery.
- Maintain knowledge of regulatory and technical developments relevant to the industry and communicate these to stakeholders.
- Ensure team members have the necessary technical skills and training.
- Refer matters requiring specialist technical judgement or formal approval to the appropriate technical authority.
Customer & Market Focus
- Address customer enquiries and complaints in a timely and professional manner.
- Respond effectively to client needs and escalations while maintaining service excellence.
- Identify opportunities to improve service delivery and contribute to business growth.
- Escalate customer requests or changes in scope that may have contractual, programme, or cost implications.
To Be Considered For This Field Service Manager Role
- Proven experience managing field-based service, compliance, or engineering teams.
- Engineering or technical degree, NVQ Level 4 or 5, or equivalent industry experience.
- Experience of direct line management, including employee development and performance management.
- Experience scheduling resources and managing field-service delivery against customer, quality, and timescale requirements.
- Knowledge of relevant standards, including ISO/IEC 17025 and ISO 9001.
- Strong leadership and team development skills.
- Excellent problem-solving and decision-making ability.
- Strong communication and stakeholder management skills.
- Ability to think critically, assess situations, and make informed decisions.
- Understanding of how utilisation, travel, delays, repeat work, and remedial activity affect service efficiency.
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Culture & Behaviour
As a BSRIA employee, you are required to:
- Embody integrity, accountability, and professionalism.
- Promote a culture of respect and open communication both internally and externally.
- Create a welcoming, engaging, and collaborative environment that embraces equity, diversity, and inclusion.
- Approach challenges with a positive future-oriented attitude to maximize value.
- Drive the successful execution and on-time delivery of tasks and projects, ensuring high quality results and operational excellence.
- Facilitate and embrace change, growth, innovation, and continuous improvement.
- Commit to achieving commercial success with positive and impactful outcomes.
- Champion BSRIA as the independent industry leader in providing practical, science-based solutions.
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