Principal 1 Limited
Field Service & PDI Engineer
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Reports to: Head of Services
Location: Field-Based with regular attendance at Head Office and customer sites as required.
Job Summary
The Field Service & PDI Engineer is responsible for the installation, maintenance, repair, and support of multifunctional print devices, IT-connected office equipment, and related technology solutions. The role combines field-based copier engineering, IT support skills, and Pre-Delivery Inspection (PDI) responsibilities to ensure equipment is prepared, configured, and deployed to the highest standards.
Key Responsibilities
Field Service Engineering
- Install, service, maintain, and repair multifunctional printers, photocopiers, scanners, and associated office technology.
- Diagnose and rectify mechanical, electrical, software, and connectivity faults.
- Respond to customer service calls within agreed service level agreements (SLAs).
- Complete preventative maintenance visits to maximise equipment reliability and customer satisfaction.
- Accurately record service activity, parts usage, and customer interactions using company systems.
- Provide technical advice and user guidance to customers where required.
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IT & Network Support
- Configure devices for network environments including TCP/IP, print drivers, scan-to-email, cloud services, and document management solutions.
- Troubleshoot network connectivity issues relating to printers and MFDs.
- Support integration with Microsoft 365, Active Directory, network folders, and secure print solutions.
- Configure and maintain firmware updates and software applications associated with managed print services.
- Liaise with customer IT departments and internal technical teams to resolve complex issues.
Pre-Delivery Inspection (PDI)
- Conduct full pre-delivery inspections on all equipment prior to customer installation.
- Build, configure, test, and quality-check devices to ensure readiness for deployment.
- Install firmware, software, network settings, and customer-specific configurations.
- Prepare delivery documentation and equipment records.
- Ensure all assets, accessories, and consumables are correctly allocated and packaged.
Operational Support
- Assist with equipment refurbishment, upgrades, and reconditioning projects.
- Support stock control and parts management activities.
- Assist in product demonstrations and technical evaluations when required.
- Provide technical support to colleagues and contribute to continuous improvement initiatives.
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Knowledge, Skills & Experience
Essential
- Previous experience as a photocopier, printer, or field service engineer.
- Good understanding of networking principles including TCP/IP, DNS, DHCP, and Wi-Fi networking.
- Experience configuring multifunctional devices in networked environments.
- Strong fault-finding and diagnostic skills.
- Excellent customer service and communication skills.
- Ability to work independently and manage workload effectively.
- Full UK driving licence.
Desirable
- Experience with managed print solutions.
- Knowledge of Microsoft 365 environments.
- Experience with document management software.
- Manufacturer accreditations (e.g. Ricoh, Sharp, Konica Minolta, Canon, Kyocera, Xerox, HP or Epson).
Person Specification
- Customer-focused and professional
- Organised and detail oriented
- Positive and proactive approach
- Flexible and adaptable
- Team player with strong communication skills
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