VisionTrack
Field Service Scheduling Coordinator
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Scheduling Coordinator
Are you highly organised, confident speaking with customers and great at keeping lots of moving parts on track?
We’re looking for a Field Service Scheduling Coordinator to join our Service Support team in Tunbridge Wells. This is a busy, varied role where you’ll coordinate appointments for our field-based engineers and third-party service partners, making sure customers are kept informed and service visits happen as smoothly and efficiently as possible.
You’ll be at the heart of the day-to-day service operation - managing diaries, arranging appointments, following up on outstanding bookings and keeping our systems up to date.
What You’ll Be Doing
- Managing appointments and diaries for our in-house Field Service Engineers
- Contacting customers to arrange and confirm service visits
- Planning diaries efficiently, taking engineer time and travel into consideration
- Coordinating bookings with third-party service suppliers
- Proactively chasing outstanding appointments and resolving scheduling issues
- Keeping customers and internal teams updated on appointments, changes and delays
- Maintaining accurate information across our service management systems
- Managing and prioritising requests through the shared Service Support inbox
- Flagging scheduling conflicts, delays and potential risks to service levels
- Working closely with Field Engineering, Technical Support, Customer Experience and the wider Service Support team
- Identifying opportunities to improve scheduling and service processes
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What We’re Looking For
You’ll be someone who enjoys being organised, communicating with people and making sure things get done.
You’ll ideally have:
- Strong organisational and time-management skills
- Confident and professional communication skills
- Confidence making a high volume of outbound calls to customers and suppliers
- Good Microsoft Excel and Office skills
- Excellent attention to detail
- The ability to juggle multiple bookings, diaries and changing priorities
- A proactive approach - you won’t be afraid to chase an outstanding action or resolve an issue
- The ability to stay calm and organised in a busy, fast-paced environment
- Previous experience in scheduling, service coordination, diary management, customer service or administration would be advantageous. Experience coordinating engineers or other field-based teams would be particularly useful, but isn’t essential.
- Experience using CRM, scheduling or service management systems would also be beneficial, although full training will be provided.
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The person
You’ll be proactive, persistent and customer-focused, with a positive approach when plans change. You’ll enjoy working as part of a team, take pride in keeping information accurate and be motivated by providing a great service to customers, engineers and colleagues.
If you’re an organised coordinator who enjoys a fast-moving environment and likes being the person who keeps everything on track, we’d love to hear from you.
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