ASC Process Systems
Field Service Specialist
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Field Service Specialist (Mechanical, Electrical and Controls)
Full time, permanent | UK based with extensive UK and international travel | 5+ years of experience
The opportunity
We are growing, not standing still. Our order book is building ahead of a busy period, and we are hiring now so we are ready before the work lands, not after. This role is broader than a standard service engineer position, which is why we call it Specialist: you will deliver the engineering, run your jobs like small projects, and develop the customer relationships that bring the next order in. If you want a role where the technical work, the responsibility and the commercial side all belong to you, and where no two weeks look the same, read on.
About the company
ASC Process Systems Ltd is a UK engineering business that designs, installs, commissions and services process equipment and industrial control systems for customers across the UK and worldwide. We operate a safety-first culture in high-risk environments, and so do most of our customers; our engineers are trusted to uphold it alone on sites around the world. We design, manufacture and deliver full engineering products, solutions and services from advanced thermal processing equipment to bespoke niche projects for the aerospace, defence, nuclear industries, as well as R&D and more.
About the role
You will work across three engineering disciplines: mechanical, electrical and controls. One visit might be a mechanical strip down and rebuild, the next fault finding a control panel, the next commissioning a PLC controlled system, and often all three on the same trip. Travel is extensive and central to the job: expect to spend 70 to 80 percent of your time away, across the UK and internationally, frequently working alone for extended periods on customer sites around the world.
Around the engineering sit two responsibilities that make this a Specialist role. First, project management: you will plan and run your own jobs end to end, from pre visit preparation, parts and logistics, through site execution, subcontractor and customer coordination, to testing, documentation and handover, keeping the schedule and keeping the office and customer informed. Second, sales: you are the person our customers see most, so you will actively develop the relationship, identify service contracts, upgrades, retrofits and spares opportunities, contribute to quotations and follow them through. Twelve months in, success looks like this: you run overseas visits without supervision, your projects land on time and fully documented, customers ask for you by name, and you have real revenue on the board that exists because of you.
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What you will do
- Install, commission, service and fault find mechanical, electrical and PLC controlled systems on customer sites in the UK and worldwide
- Diagnose and resolve faults across control panels, field wiring, drives, instrumentation and mechanical assemblies, frequently as the only engineer on site
- Project manage your own jobs: plan visits, organise parts, tools and logistics, coordinate customer teams and subcontractors, run FAT and SAT activities, and deliver to schedule
- Own the customer relationship: represent the company professionally, keep customers informed, and handle problems and pressure calmly
- Develop sales: identify service contracts, upgrades, retrofits and spare parts opportunities, support and follow up quotations, and grow your accounts
- Produce clear, accurate service reports, project documentation and handover records, submitted on time
- Uphold our safety-first standards on every site, every visit, without exception
- Feed field experience back into design, manufacturing and continuous improvement
What we are looking for
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Required
- At least 5 years of hands-on experience in field service, commissioning, maintenance or a similar customer facing engineering role
- Genuine capability across the three disciplines: electrical (single and three phase fault-finding, control circuits, panel wiring, reading schematics), controls (PLC based systems such as Siemens or Allen Bradley, HMIs, drives, instrumentation) and mechanical (stripping, repairing and rebuilding assemblies, reading mechanical drawings)
- Experience planning and running your own site work or small projects: preparation, coordination, execution and handover
- Sales experience and acumen: a track record of spotting and developing commercial opportunities alongside technical work, whether quoting, upselling service work or managing accounts, and confidence discussing scope and money with customers
- An uncompromising personal safety attitude: safe isolation as second nature, willingness to stop a job on safety grounds, and disciplined behaviour when working alone; we and most of our customers operate a safety-first culture in high-risk environments, and this is not negotiable
- Willingness and ability to travel extensively (70 to 80 percent of your time) within the UK and internationally, alone and for extended periods, including overnight stays and short notice trips; valid passport and full UK driving licence
- Clear written and spoken English and disciplined reporting habits
Preferred
- HNC, HND or degree in an engineering discipline, or equivalent proven experience
- Experience of installation and commissioning of capital equipment, including FAT and SAT activities
- Formal or informal project management experience with budgets, schedules or subcontractors
- Recognised electrical qualifications (for example 18th Edition) and safety passports (for example CCNSG or CSCS)
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