printMAX
Field Service Technical Consultant
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Location: Alton, Hampshire with UK-wide travel
Salary: Competitive, dependant on experience
Benefits: Fully expensed vehicle, workplace pension scheme, annual discretionary bonus, manufacturer training
Holiday: 20 days, increasing by one day per annum to 25 days plus bank holidays
Start: Immediate
Employment basis: Full-time
Join one of the UK's leading large format print specialists
At printMAX, we're passionate about helping our customers succeed through market-leading print technology, expert advice and outstanding service.
As one of the UK's leading suppliers of Roland DG and Mimaki large format printing solutions, we've built our reputation on exceeding expectations. Whether we're installing the latest UV flatbed printer, supporting a busy sign maker or helping a customer maximise production, our technical team plays a vital role in delivering the exceptional service we're known for.
As our business continues to grow, we're looking for an experienced Field Service Technical Consultant to join our expanding technical team.
This is a hands-on role where no two days are the same. You'll install, provide training, and maintain some of the industry's leading large-format printers while building long-term relationships with customers across the UK.
What you'll be doing
As part of our Technical Services team, you'll be responsible for:
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- Installing, commissioning and configuring new, demonstration and refurbished Mimaki and Roland DG printers
- Delivering customer training on printer operation, RIP software and applications
- Providing telephone and remote technical support
- Supporting customers with print applications and workflow optimisation
- Recording installation and service activity with manufacturers and internal systems
- Supporting equipment demonstrations, customer events and industry exhibitions when required
- Working closely with our sales and technical teams to ensure customers receive the highest level of service
What we're looking for
We're looking for someone who enjoys solving problems and takes pride in delivering excellent customer service.
Desirable requirements:
- At least two years' experience within the large format print industry
- Experience installing, servicing or operating Roland DG, Mimaki or similar large format printers
- Computer literate, with confidence using Microsoft Office, email and web-based systems to complete installation reports and administrative tasks
- Good knowledge of RIP software and print workflows
- Excellent communication and customer service skills
- The ability to work as part of a team, independently and manage your own workload
- Strong organisational skills and attention to detail
- Flexibility to travel throughout the UK, including overnight stays
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Essential requirements:
- A full UK driving licence
- The legal right to work in the UK (Please note printMAX is unable to offer visa sponsorship for this role)
If you don't meet every desirable requirement, we would still encourage you to apply. Full manufacturer training will be provided.
What you'll receive
- Competitive salary based on experience
- Fully expensed company vehicle
- Workplace pension scheme
- Annual discretionary bonus
- Comprehensive manufacturer training from Roland DG and Mimaki
- Ongoing technical and professional development
- 20 days' annual leave, increasing by one day per year to 25 days, plus bank holidays
- The opportunity to work with some of the most respected brands in the industry
- A supportive, knowledgeable team with a genuine passion for helping customers succeed
Why printMAX?
Our ethos is simple: Exceeding Expectations.
That means going beyond just installing equipment. We build lasting partnerships with our customers by delivering expert advice, exceptional service and technical excellence at every stage of their journey.
If you're looking for a role where your expertise is valued, your development is supported and every day brings something different, we'd love to hear from you.
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