PSS Utilities
Field Service Technician
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Job Description
Field Service Technician
Location
East Sussex
Employment Type
Permanent - Full time (47.5 hours)
Compensation
Competitive salary, enhanced overtime rates + benefits
About the Role
We are excited to announce we are recruiting a experienced and dedicated Field Service Technician to join our growing team across Rochford, Essex, Huntingdon, and Peterborough. In this pivotal role, you will be responsible for the installation, calibration, maintenance, and repair of sophisticated equipment at customer sites throughout the southern region. You will work both independently and as part of a team, delivering outstanding customer service. This is an excellent opportunity for you to develop your career with a forward-thinking organisation.
Responsibilities
- Install, calibrate, and maintain equipment onsite with precision and attention to detail, ensuring all work meets stringent quality standards
- Diagnose technical faults and implement effective solutions with minimal supervision, demonstrating strong analytical and troubleshooting capabilities
- Conduct routine maintenance visits and preventative inspections to maximise equipment performance and customer satisfaction
- Work safely and effectively in confined spaces and challenging environments, adhering rigorously to health and safety protocols
- Communicate professionally and empathetically with customers, providing clear explanations of work undertaken and building long-term relationships
- Mentor and support junior technicians, sharing knowledge and best practices to foster team development
- Maintain comprehensive records of all work completed, including detailed reports and recommendations for future servicing
- Travel flexibly across the designated regions, occasionally staying away from home when required
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Qualifications
About You
- Proven experience in field service, equipment maintenance, or a related technical discipline
- Strong hands-on, practical skills with the ability to diagnose and resolve technical problems efficiently
- Excellent organisational and time management abilities, with capacity to manage multiple priorities
- Professional communication and people skills, with a genuine commitment to customer satisfaction
- Full clean UK driving licence
- Comfortable working outdoors in all weather conditions and in confined spaces
- Ability to work flexibly, including occasional overnight stays away from home
- Streetworks certification
- CSCS (Construction Skills Certification Scheme) card
- Confined Space Entry Controller certification (medium risk)
- First Aid at Work certification (3-day course)
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What We Can Offer You
- Enhanced maternity, paternity and adoption pay and leave
- Company pension
- Life assurance scheme (x4 salary)
- Medicare Cash Plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants
- Refer a friend scheme
- Employee assistance programme (access to GP appointments and mental health support)
- Competitive annual leave plus bank holidays
- Training and career progression opportunities
About Us
At Adler and Allan Group, we're not just a company – we're environmental champions committed to protecting our planet while helping businesses thrive. We're a diverse, dynamic team dedicated to providing top-tier environmental, energy and water infrastructure services across the UK. Our mission is clear: safeguarding the environment, minimising operational disruptions, and supporting sustainability goals for our valued clients.
Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.
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