CNH
Field Service Technician (Precision Technology)
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About Us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose
Working within the product support team, this exciting and challenging position is field based with regular travel throughout the UK& RoI with some travel to Middle East & Africa and the Caucasus region. The main function is to support dealers and customers within the regions with diagnostics, repairs and optimisation of CNH Agricultural equipment.
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Key Responsibilities
- Customer and dealer satisfaction is key.
- Regular field visits working with dealers and customers, performing detailed investigations and data capture on specific technical concerns and performance issues.
- Provide hands-on technical support to dealers to resolve complex technical concerns and support with large repairs as required.
- Provide technical support to dealers with Precision Farming issues.
- Support with installations of flagship machines direct with customers.
- Support in preparation of machines.
- Provide onsite and off-site technical support to dealers and customers.
- Preparation of concise technical reports.
- Coach dealers on the most effective repair methods, use of technical information, enhanced diagnostic, Control Room and support tools to ensure customer satisfaction.
- To support Service Technical Specialists and Area Technical Managers in problem resolution with customers machines.
- To prepare and deliver training as required to the network and customers.
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Key Competences and Behaviours
- Self-motivation, proactive and have a solid practical understanding of technical diagnostics and problem solving.
- Enthusiasm with an inquisitive nature and willingness to take responsibility for own performance.
- Must be willing to work in a flexible, dynamic environment, often under time pressures.
- Proven hands-on practical skills with ability to work confidently in a workshop environment.
- Ability to work in a team environment, with excellent customer service skills.
- Good communication skills, both verbal and written.
- Willingness to travel within the UK & RoI and within the regions this team is responsible for, often for extended periods.
- College qualification in Engineering/Mechanisation or related discipline highly desirable.
- Proficiency in Microsoft Office suite and able to learn various company systems.
- A full, clean driving licence.
- French language preferable.
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