Panasonic
Field Service Technician - Windsor
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Overview
WHO YOU ARE AT PANASONIC CANADA:
Panasonic Canada Inc. is currently looking to hire for the position of Field Service Technician – Windsor. Provides onsite service and preventative maintenance to point of sale products, security and wireless systems for assigned territories. Keeps up to date on product knowledge, specifications, and operation. Provides constructive feedback to management regarding product performance and service issues. Completes required sections of work orders, check lists, and other documentation as required. Maintains a safe work environment through proper utilization of tools and equipment.
This is a contract role for 12 months. This is a remote position with a requirement to travel across Windsor and surrounding areas. For training purposes, occasional in-office attendance at the Niagara-on-the-Lake and Mississauga locations may be required.
Candidates must be legally eligible to work in Canada at the time of application. Please note, Panasonic Canada Inc. does not offer sponsorship to individuals for the purpose of obtaining temporary work permit/visa or permanent residency.
Responsibilities
WHAT YOU’LL DO:
- Travel to customer sites to diagnose, troubleshoot, and resolve technical equipment and software issues as required.
- Support the investigation and resolution of routine, non-routine, and complex technical problems, collaborating with team members when necessary.
- Test equipment modifications, software updates, and system changes both remotely and on-site to ensure proper functionality.
- Report equipment performance, quality concerns, and programming issues to management and relevant support teams.
- Complete work orders, checklists, service documentation, and maintain accurate records of progress, status updates, and issue resolutions.
- Deliver customer training on the basic operation, maintenance, and safe use of equipment, ensuring training meets customer requirements.
- Continuously improve training content, materials, and delivery methods while providing feedback on equipment performance and customer needs.
- Stay current with product technologies and service practices through technical manuals, online research, and participation in required training programs.
- Maintain service and preventive maintenance equipment in good working order, ensuring safe storage, proper usage, and accurate equipment logs.
- Manage equipment lifecycle activities, including requesting replacement tools, coordinating the disposal of defective or worn equipment, and completing required documentation.
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Qualifications
MUST-HAVES:
- College diploma/degree in a technical field with 1-2 years of related technical service, field service, or customer support experience.
- A+ and Network+ certifications preferred, with proficiency in Microsoft Office Suite (Excel, Word, and Outlook); Salesforce experience is considered an asset.
- Demonstrated ability to troubleshoot, test, and resolve technical issues, identifying root causes and implementing effective solutions.
- Strong communication skills with the ability to explain technical concepts, product functions, and operational procedures to both technical and non-technical audiences.
- Proven customer service skills with the ability to manage customer concerns professionally, balance customer satisfaction with equitable solutions, and ensure training needs are met.
- Ability to build effective working relationships with customers and team members, gather information through investigative questioning, collaborate on problem-solving, and communicate sensitive or unfavorable information tactfully when required.
WHAT YOU’LL EARN:
- The hourly wage range for this position is $19.8 - $25.4 CAD.
- This position is eligible for a bi-weekly car allowance of $254.
- Actual compensation offered to the selected incumbent will vary depending on the individual’s knowledge, skills and experience related to the role.
WHO WE ARE:
Meet Panasonic! Panasonic Canada Inc., a subsidiary of Panasonic Corporation of North America, is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and government clients. Panasonic is creating technologies that move us.
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At Panasonic Canada, we do more than just offer great products and solutions. We pride ourselves in promoting gender and culture equality, as well as encouraging personal growth and success to elevate our 350+ employees to their full potential. Their passion has been one of the driving forces behind our success for more than 100 years.
HOW TO APPLY
Please include a PDF copy of your current resume. As part of our recruitment process, we may use automated or artificial intelligence-based tools to assist with sourcing and identifying potential candidates. These tools are used to support, not replace, human decision making.
DIVERSITY, EQUITY, & INCLUSION AT PANASONIC CANADA, INC.
In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees.
AODA POLICY
Panasonic Canada Inc. has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.
Only candidates selected for an interview will be contacted. We thank you for your interest in working for Panasonic Canada Inc. REQ-155372
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