Boon Edam UK
Field Service Technician
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About Us
Boon Edam is the world market leader in commercial entrance control solutions, and we operate globally. We have manufacturing facilities in Holland, the USA, and China and a network of international sales offices that provide support to customers worldwide.
Are you looking for a new career opportunity within a diverse, globally recognised company in the construction industry? Are you passionate about customer satisfaction and brand image? Are you a passionate engineer who enjoys problem-solving? If so, our Field Service Technician role might just be the new career choice for you.
What Do We Expect From You?
As a Field Service Technician, you will be responsible for the proactive delivery of service, maintenance, fault repair, and occasional installation works on customer equipment.
Your Role Will Include
- Carrying out reactive and planned maintenance, repairs and installations on entrance systems
- Attending customer sites promptly, managing your workload to meet service schedules and call-out requirements
- Communicating clearly with customers, including providing ETAs and end-of-day updates
- Ensuring all works are completed safely, efficiently and in compliance with RAMS and site-specific requirements
- Accurately completing job sheets, reports, timesheets and documentation using company systems
- Maintaining company tools, PPE and vehicle to a high professional standard
- Building positive working relationships with customers and internal colleagues
- Sharing technical knowledge and supporting colleagues when required
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This role requires someone who is organised, professional and comfortable working alone in live customer environments.
The successful candidate will need to reside in London, or the close surrounding areas and must hold a full, clean driving licence.
This role is a 40 hour per week contract, working 5 out of 7 days on a rota basis, and will involve mandatory weekend working and regular overtime.
What Skills and Experience Are Necessary to Perform This Role?
- Working knowledge of health and safety
- Experience as an auto door engineer or working in a similar role would be advantageous but not essential
- Technically competent
- Background in engineering will be an advantage
- CSCS card holder desirable but not essential
- EN16005 accredited desirable but not essential
- Ability to work alone and as part of a team
- Highly organised with excellent time management
- Excellent communicator able to liaise with and build customer rapport
- Proficient in Microsoft Office Programmes
- Electro / mechanical qualification desirable but not essential
- GCSE Maths and English, Grade C or higher/equivalent
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What You Can Expect From Us
- A friendly and inclusive working environment
- 23 days annual leave plus 8 public bank holidays
- Annual leave increases with length of service
- Your birthday off
- Life insurance of four times your basic salary
- Company Pension scheme after 3 months service with 9% employer contributions
- Membership to a Healthcare or Cash Plan scheme after probation
- Attractive salary package
The Application
Do you recognise yourself in the profile above? Then we gladly invite you to apply for this role before Friday 28th August 2026. We reserve the right to close this advertisement early if we receive a high volume of suitable applications. The successful candidate will need to provide proof of right to work in the UK and will be subject to a BPSS Check.
Boon Edam Ltd. is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, religion or belief, sex, sexual orientation, gender identity or disability status. Please contact us to let us know if you need any reasonable adjustments during the recruitment process.
Strictly no agencies please.
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