IMSERV
Field Services Coordinator
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About the Company
At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services.
About the Role
The purpose of the role is to provide support to the Field Team in relation to supplying equipment and tools as required.
Responsibilities
- Ordering niche equipment
- Oversee Uniform Distribution
- Adding Technicians onto relevant systems e.g. (SAM/MOP/FUSE etc)
- Oversee off-boarding procedures (Van, Systems, Kit build, restock)
- Monitoring incoming emails specifically Stock and FS inboxes, as well as incoming phone calls
- Raising Purchase Orders
- Undertake RICO Dispatch and Order booking and all relevant administration
- Carry out PAT Testing
- Undertake DSLAM Keys, Water Keys and Calibration Management
- Undertake Ringo Administration
- Undertake Ladder Inspections and Hire Requests
- Post Room duties
- Recording Lost Days
- Creating and Modifying SAM Orders
- Dealing with BASOL Enquiries
- Process OBASS Access Requests
- Entering Stock orders into SAM
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What you'll need
- Proven IT Skills in Microsoft Office and ability to work with multiple IT Systems
- Well organised and ability to meet deadlines and agreed SLA's
- Proven communication skills both verbal and written.
- Customer focused; can identify & respond to customer's needs
- Good problem-solving skills, able to grasp problems quickly & draw informed conclusions, escalating where appropriate.
- Willing to take ownership for issue resolution.
- Flexible, willing & able to cope with change in a pressurised environment
- Can manage own time to meet daily requirements
- Presentation skills
In addition, the following are also required in order to progress to Analyst Level
- Ability to analyse, understand and interpret large amounts of data
- Can present technical information to non-technical people
- Can look at data to give figures and reasons for why something has happened.
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Benefits
- 28 days' holiday plus Bank Holidays
- Buy & sell annual leave scheme
- Up to a 10% bonus
- Enhanced salary sacrifice pension
- Life assurance (up to 6x salary*)
- Simply Health plan (with upgrade options)
- Car salary sacrifice scheme*
(*Length of service and T&Cs apply)
Equal Opportunity Statement
At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers.
If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply.
(Please note that we reserve the right to close this position before the expiry date.)
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