DIGI Europe (TERAOKA Group)
Field Services Engineer
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Company Description
DIGI Europe Limited, part of the global TERAOKA Group, is a UK-based market leader in advanced industrial weigh labelling equipment for the world’s food processing industries. Founded in 1989 and headquartered in Haverhill, Suffolk, the company also supplies retail solutions including wrappers, POS systems, weighing and printing equipment, and reverse vending machines. Its solutions support a wide range of environments such as red meat, poultry, fish, vegetables, dairy, bakeries, and ready meals, serving both major industrial corporations and local retail outlets.
DIGI Europe has long been at the forefront of weigh price labelling technology, with products used by many leading global food processing and distribution companies. With a broad product portfolio, dedicated R&D, and a worldwide sales, service, and distribution network, the company offers a stable, technology-driven environment for professionals seeking impactful work.
Job Description
We are seeking a skilled and motivated Field Engineer to join our dynamic team. The ideal candidate will be responsible for completing technical projects in the field, ensuring that all operations run smoothly and efficiently. This role requires strong communication skills, and the characteristics to liaise with various stakeholders, including customers, contractors, and colleagues. You would ideally be based near Glasgow, Falkirk, Stirling, Fife, or Edinburgh.
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Responsibilities
- Basic troubleshooting, installation, maintenance, and repair on designated equipment.
- Completing Preventative Maintenance and field modifications.
- Ordering and managing repair parts.
- Keeping up to date on administrative responsibilities such as maintaining customer service logs, keeping accurate inventory levels, and ensuring business mileage is accurate.
- Maintaining daily communications with customers and the operations centre to ensure resolution and proper follow-up.
- Maintaining tools and test equipment and ensuring they are properly calibrated.
- Meeting Health and Safety, Environmental Health, and Safety, and/or all other applicable regulatory requirements.
- Utilizing the escalation process to resolve customer service delivery issues.
- Identifying and participating in sales opportunities, with some commercial acumen.
- Working as a member of a local team to provide efficient service delivery to all customers within the assigned area.
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Qualifications
- Previous experience in a field engineering role is advantageous.
- Strong communication skills, both verbal and written, are essential for effective collaboration.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Excellent problem-solving skills with a keen attention to detail.
- A valid driver's license will be required for travel to various job sites.
We welcome applications from candidates who are eager to contribute their expertise while growing within our organisation.
Job Types
- Full-time
- Permanent
Work Location
On the road
Benefits
- Company car
- Company pension
- On-site parking
- Profit sharing
- Sick pay
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