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Field Services Engineer
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About the Role
We are looking for a Field Service Engineer where systems are designed to produce complex parts and components using additive manufacturing (also known as 3D printing) technology. These technologies include laser powder bed fusion (LPBF), which uses a laser to melt and fuse metal powders onto a substrate with instant, ultra-high accuracy, straight from a CAD design. In addition to its Additive Manufacturing systems, also offers software and support services to help customers optimize their manufacturing processes and achieve the highest quality results. We’re recruiting a Support Engineer to be based in Gloucestershire, UK, to join our team. As a Support Engineer at Renishaw, you’ll ensure a high standard of service and support is provided to every AM customer, enabling them to maximize the benefits expected from their investment.
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Responsibilities
- Installation and commissioning of AM systems.
- Providing training and support for customer AM machine operators, both on site and remotely.
- Scheduled service and maintenance for the Renishaw AM product line. This will include maintenance of and upgrades to electronic, mechanical, software, and optical assemblies.
- Customer repairs call out, on-site diagnostics, fault finding, and calibration services.
- Product testing, performance measurement, data collection, and report writing.
- Customer relationship management.
- Service visits to be carried out in a timely manner in line with company expectations.
- Ensure expenses and timesheets are submitted on time.
- Always adhere to PPE requirements.
Key Requirements
- Previous Support Service engineering background, preferably with experience in the service, maintenance, repair, or assembly/manufacturing of AM, CNC, robotic/automation machines.
- A high-level diploma or degree in a technical discipline (mechanical, electrical, or machine automation).
- Full European driving license.
- Frequent travel across Spain and Portugal and occasionally to UK base (Miskin, South Wales) for training requirements.
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Desirable Requirements
- Experience in testing/calibration of mechanical, electrical, and optical systems.
- Experience of onsite installation, commissioning, and training.
- Ability to read, understand, and translate mechanical, electrical, pneumatic, hydraulic schematic, and mechanical assembly drawings and instructions.
- Experience of working with high and low voltage circuitry.
- Excellent written and verbal communication skills with experience in customer service and support.
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