Shuretech Ltd
Field Services Engineer
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Company Description
Shuretech Ltd specializes in the supply, installation, and maintenance of perimeter security products designed to protect both businesses and homes. The company focuses on delivering reliable, high-quality security solutions that help customers safeguard their assets and premises. Shuretech Ltd combines technical expertise with practical field experience to ensure systems are installed correctly and maintained efficiently. Team members work closely with clients to provide responsive support and long-term service.
Role Description
This is a full-time, on-site Field Services Engineer role based in Bracknell. The Field Services Engineer will install, configure, and maintain perimeter security systems at customer locations, ensuring all equipment operates safely and effectively.
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Responsibilities
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- Performing site assessments
- Completing scheduled and reactive maintenance
- Diagnosing and resolving technical issues
- Documenting work performed
The role also involves:
- Coordinating with the office team to plan visits
- Maintaining accurate service records
- Providing clear guidance to customers on system use and basic troubleshooting
- Supporting continuous improvement by reporting recurring issues and suggesting enhancements to service processes and products
Qualifications
- Strong field service and on-site support skills, with experience working at customer premises.
- Proficiency in troubleshooting and technical support for electromechanical or security systems.
- Ability to perform preventive maintenance and routine inspections on installed equipment.
- Solid customer service skills, including clear communication and a professional, respectful approach.
- Relevant technical background, such as an apprenticeship or qualification in electrical, electronics, or mechanical engineering.
- Comfort working outdoors and at different types of sites, following all safety procedures and regulations.
- Valid driving license and willingness to travel to customer locations in and around Bracknell.
- Experience with perimeter security, access control, CCTV, or related systems is an advantage.
- Strong problem-solving abilities, attention to detail, and ability to work independently and as part of a team.
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