What You’ll Be Doing

• Diagnose, repair and maintain PC hardware, printers, Point of Sale equipment and related infrastructure.
• Provide responsive, professional customer support and ensure service requests are addressed within contractual SLAs and local agreements.
• Act as a key customer contact, escalating issues appropriately following initial diagnosis and remedial action.
• Carry out periodic maintenance and proactively identify and escalate potential threats or risks to system functionality and revenue generation.
• Provide high-quality operator training where required, ensuring a consistent level of support.
• Accurately record daily activities, equipment failures and repairs in line with company policies and procedures.
• Ensure equipment is correctly asset-tagged and recorded within the asset management system.
• Produce clear, high-quality weekly reports for the European Field Service Team Leader.
• Support asset management and media stock takes when required.
• Support new installations and upgrades of systems, equipment and infrastructure when requested and under the direction of the engineering team.
• Follow health, safety and wellbeing requirements and use safe working methods to manage field service risks.

Who We’re Looking For

We’re looking for someone who is technically capable, customer-focused and comfortable working in a fast-moving environment. You’ll ideally have:

• Prior experience in technical support or AV/electrical work is essential
• Experience in a digital media, PC and/or networking environment
• Ability to work weekends or shifts as required
• Strong problem-solving capability.
• An understanding of test procedures and equipment.
• Excellent written and verbal communication skills.
• A strong commitment to customer service and quality.
• The ability to work collaboratively and support colleagues.
• Strong relationship-building skills across different areas of the business.
• The ability to produce clear, concise and objective reports.
• High levels of integrity, self-motivation, drive and enthusiasm.
• The resilience and adaptability to handle change, pressure, conflict, targets and deadlines.

The Qualities That Will Make You Successful

• Customer focus
• Team working
• Strong communication
• Personal drive
• Adaptability
• Resilience
• Collaboration

Health & Safety

You’ll be expected to take responsibility for your own health, safety and wellbeing, as well as that of others who may be affected by field service operations. You’ll follow defined Company processes, standards and safe working practices to manage and control field service risks. This role does require the employee to lift and move heavy objects and work at height.

Why Join Us?

This is an opportunity to take on a hands-on engineering role where your technical expertise, problem-solving skills and customer focus directly contribute to system availability, service quality and customer experience.

What We Offer

• A unique working environment in some of UK and Europe’s most iconic theme parks and attractions
• Competitive salary and employee benefits
• 2 x annual salary Life Insurance cover
• 25 days annual holiday plus bank holidays
• A supportive, friendly team and a workplace full of creativity and magic

Ready to join us?

If you’re a practical, motivated and customer-focused engineer who enjoys solving problems and working with technology, we’d love to hear from you.