VNA FORKLIFTS LIMITED
Field Services Engineer
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Company Description
VNA FORKLIFTS LIMITED specializes in the supply and rental of Very Narrow Aisle (VNA) forklifts, reach trucks, and a range of ancillary warehouse equipment. The company supports customers with flexible short-term rental solutions tailored to dynamic warehousing and logistics needs. With a focus on reliability and responsive service, VNA FORKLIFTS LIMITED helps businesses optimize storage, material handling, and operational efficiency. The team works closely with clients across the Greater Sheffield Area and beyond to provide equipment and support that keep warehouse operations running smoothly.
Role Description
The Field Services Engineer is a full-time, on-site role based in the Greater Sheffield Area, supporting customers who use VNA forklifts, reach trucks, and related warehouse equipment. Day-to-day responsibilities include:
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- Performing diagnostics
- Troubleshooting mechanical and electrical issues
- Carrying out repairs on customer sites
- Conducting routine and preventive maintenance
- Commissioning equipment
- Ensuring all work complies with safety and quality standards
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The role also involves interacting directly with customers to provide technical support, explain repairs, and promote best practices for equipment use and care. Accurate documentation of service activities, parts usage, and maintenance records is required, as well as close collaboration with the office and parts departments to schedule visits and minimize customer downtime.
Qualifications
- Strong field service experience, including on-site support for industrial or material handling equipment.
- Proficiency in troubleshooting and diagnostics for mechanical, electrical, and hydraulic systems.
- Hands-on technical support skills, including safe use of tools, test equipment, and service documentation.
- Experience with preventive maintenance planning, scheduling, and execution for forklifts or similar machinery.
- Excellent customer service skills, with the ability to communicate clearly, manage expectations, and build long-term relationships.
- Relevant technical qualification or apprenticeship in engineering, mechanics, or a related discipline.
- Strong understanding of health and safety practices in warehouse and industrial environments.
- Valid UK driving licence and willingness to travel locally within the Greater Sheffield Area.
- Ability to work independently, prioritize tasks, and respond effectively to urgent service requests.
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