Harvey Nash
Field Services Engineer
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IT Technician / Field Service Engineer
Location: Manchester
Salary: Up to £35,000 per annum
Travel: Approximately 50% travel across Greater Manchester each week
Driving Licence: Full UK driving licence essential
Vehicle: Access to your own vehicle required
The Opportunity
We are looking for an experienced IT Technician / Field Service Engineer to join our Manchester-based team and provide trusted, expert IT guidance and hands-on technical support to our customers.
This is a customer-facing role suited to someone who combines strong technical ability with excellent communication skills and takes pride in building lasting customer relationships.
The role will involve a combination of remote, office, and on-site support, with approximately 50% of your working week spent travelling to customer sites across Greater Manchester. You will need to be comfortable working independently across different customer environments and managing a varied workload.
You will also support technical projects including cloud migrations, network infrastructure upgrades, and hardware installations.
Key Responsibilities
- Provide high-quality remote, on-site, and telephone technical support across a range of customer environments.
- Travel to customer sites across Greater Manchester, approximately 50% of each working week.
- Deliver responsive, effective, and personable technical support to customers.
- Independently troubleshoot and resolve technical issues, engaging with colleagues where necessary.
- Implement and manage cloud and on-premise technical solutions autonomously.
- Provide clear technical information, advice, and recommendations tailored to each customer's needs.
- Support project delivery, including cloud migrations, network infrastructure upgrades, and hardware installations.
- Proactively monitor customer networks, respond to alerts, and resolve issues before they impact operations.
- Build and maintain strong, trusting relationships with customers.
- Maintain up-to-date knowledge of IT industry best practices and emerging technologies.
- Collaborate effectively within a small team to support customers and contribute to the professional development of colleagues.
- Provide feedback on operational processes that could improve efficiency and service delivery.
- Represent the organisation professionally when working on customer sites.
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Essential Skills & Experience
- Demonstrable experience in a 2nd Line, Field Engineer, or IT Support role.
- Strong knowledge of Microsoft 365 administration and modern management.
- Good understanding of Windows Desktop and Server environments.
- Familiarity with networking concepts including DHCP, DNS, routing, VLANs, and VPNs.
- Experience with backup systems, antivirus platforms, RMM tools, and monitoring solutions.
- Experience with Microsoft Intune device management.
- Excellent written and verbal communication skills.
- Strong documentation and organisational skills.
- Ability to work independently and manage your workload effectively.
- Full UK driving licence and access to your own vehicle — essential.
- Comfortable travelling regularly between customer sites across Greater Manchester.
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The Ideal Candidate
You will be a technically capable, customer-focused IT professional who enjoys solving problems and working directly with customers.
You'll be confident working independently, able to communicate technical information clearly to both technical and non-technical audiences, and committed to delivering solutions that improve the customer's IT environment.
You should enjoy a varied, hands-on role and be comfortable spending around 50% of your working week visiting customers across Greater Manchester.
Above all, you'll take pride in providing a high-quality, personable service and developing strong, long-term customer relationships.
Package
- Salary: Up to £35,000 per annum
- Location: Manchester
- Travel: Approximately 50% across Greater Manchester weekly
- Role: IT Technician / Field Service Engineer
- Driving: Full UK driving licence essential
- Vehicle: Own vehicle required
- Working Environment: Combination of remote, office, and customer-site support
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