STEPHEN J BURNS (NORTH WEST) LIMITED
Field Services Engineer (whitegoods)
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Company Description
STEPHEN J BURNS (NORTH WEST) LIMITED
As a company we provide service & support to a range of clients, carrying out repairs and service to a host of clients and private customers within the Whitegoods industry.
Role Description
The Field Services Engineer (whitegoods)
This is a full-time role, working from Stockport & Burnley. The role involves visiting customer locations to install, diagnose, and repair whitegoods such as washing machines, refrigerators, and other domestic appliances. Day-to-day tasks include:
- Breakdowns
- Carrying out technical assessments
- Completing service reports accurately and on time
The engineer will handle troubleshooting, provide technical support and guidance to customers, and ensure equipment is restored to safe, reliable operation. The position also requires effective communication with the office team, ordering parts as needed, and delivering professional, courteous customer service during every visit.
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Qualifications
- Strong field service experience, including on-site visits and hands-on work with whitegoods and domestic appliances.
- Proficiency in troubleshooting and technical support to identify faults, resolve issues, and advise customers on safe use and basic care.
- Experience with preventive maintenance, including scheduled servicing, testing, and inspection of equipment to reduce breakdowns.
- Excellent customer service skills, with the ability to explain technical matters clearly and maintain a professional, respectful demeanor.
- Relevant technical qualification or apprenticeship in electrical, mechanical, or appliance engineering (or equivalent practical experience).
- Ability to read and interpret technical manuals, diagrams, and service documentation.
- Valid driving license and willingness to travel locally for on-site appointments.
- Strong time management, attention to detail, and capability to work independently with minimal supervision.
- Health and safety awareness, including safe working practices and compliance with applicable regulations.
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Training can be provided on product and supported learning if you have the ability and enthusiasm for this role.
Electrical experience, Gas Qualified a distinct advantage, Refrigeration systems desirable
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