Rapiscan Systems
Field Services Engineer
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Field Service Engineer – Northern Ireland
Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.
Overview of Role:
Installation, Service, and support of Rapiscan X-RAY screening systems. This role will have primary responsibility for supporting all X-ray and Trace product lines of Rapiscan systems
Working on Rapiscan’s X-ray Screening Systems
- Installation, commissioning, and service support of Rapiscan’s X-ray and Trace systems at our customer’s premises EMEA and International locations.
- Carry out preventive and corrective maintenance on-site at our customers’ premises in EMEA.
- Learn from the IT Specialists the Server setup and PLC engineers for integration and commissioning and become proficient.
- Carry out service site surveys prior to installations and professional site reports.
- Carries out all preventive and corrective maintenance works and attends all call-outs.
- Works on shifts pattern to support key customer site.
- Provide remote technical support to Distributors engineers and customers.
- Work with all internal departments and externally with our customers and Distributors on service related matters and provide guidance when required.
- Makes sure to submit service reports and non-conformance reports as required without delay.
- Give regular feedback to Engineering, Product Line Management and QA as part of our continuous improvement programme.
- Take part in other departmental ad-hoc duties when required including special projects.
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Candidate Requirements
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- A strong communication skill with excellent written and oral ability. Able to clearly articulate both the Product and Process to any Customer or Programme Stakeholder.
- Experience with installing, configuring, and troubleshooting MS Windows based servers and workstations highly desirable.
- Knowledge of high-end X-ray systems or computed tomography a major advantage.
- Experience programming PLC’s an advantage.
- Have excellent ability to troubleshoot complex systems and logically work through problems.
- Must have experience in a field service engineer role.
- Flexible during times of change and reacts to project adjustments promptly and efficiently.
- Willingness to travel within Ireland and surrounding areas.
- Must be self-motivated and work well under pressure.
- Strong aptitude to learn.
- Ability to obtain airport security passes essential (some require a Criminal Record check).
- An electrical Diploma with at least 4-5 years of field experience or a BSc Eng with 2-3 years of field experience.
- Post graduate qualification in Electrical engineering desirable.
- A recognised qualification in an IT (Microsoft, cisco etc) a plus.
- A good general knowledge of mechanical, electrical, civil, hydraulic, electronics, or complex electro-mechanical equipment or systems. Or knowledge of HV Systems i.e. Medical or Industrial engineering discipline.
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