Home Instead
Field Supervisor
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Company Description
Home Instead Pocklington & Brough provide support to older people in the local community to enable them to remain happy and independent in their own homes for as long as possible.
Our clients are at the heart of everything we do and so are our Care Professionals. We value each and every one of them, providing industry-leading training, benefits, and recognising them for the outstanding professionals they truly are!
Job Description
Hours: 37 hours + any additional hours to accommodate the needs of the business
Salary: To be discussed depending on experience
The Field Care Supervisor is responsible for supporting Care Professionals to deliver safe, high-quality, person-centred care. Acting as the organisation’s “eyes and ears” in the field, the Field Care Supervisor ensures clients’ needs are fully met while Care Professionals feel confident, competent, supported, and valued in their roles.
The Field Care Supervisor plays a key role in maintaining quality, safety, and consistency of care delivery, supporting staff development and retention, and working closely with the Care Manager to ensure a positive experience for both clients and Care Pros.
Key Responsibilities
Supporting Quality Care in the Field
- Provide visible support to Care Pros working in the community
- Monitor the quality of care delivered to clients through observation, spot checks, and direct engagement
- Ensure care is delivered in line with care plans, risk assessments, and organisational standards
- Act promptly on any concerns relating to care quality, client wellbeing, or safety, escalating appropriately
Competency Assessment, Training & Development
- Carry out competency assessments and signoffs in line with policy and best practice, including (but not limited to):
- Medication administration
- Moving and handling
- Catheter care
- Any additional specialist competencies required
- Hold and maintain relevant assessor qualifications to carry out competency signoffs safely and effectively
- Work closely with the Care Manager and the Trainer to support learning, development, and ongoing competence
- Identify training needs through field observation, provide feedback, and contribute to Care Pro development plans
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Care Professional Support, Mentoring & Retention
- Provide mentoring and reassurance to Care Pros in the field
- Support Care Pros to build confidence, skills, and professionalism
- Act as a trusted point of contact for Care Pros, listening to concerns and providing guidance
- Contribute to improved staff engagement and retention through consistent support and relationship-building
Delivering Care Where Required
- Deliver care directly to clients where required, including:
- Providing cover in emergency or short-notice situations
- Supporting assessments, reviews, or transitions
- Role-model best practice in person-centred care
Supporting the Operations Team
- Build and maintain positive relationships with clients, their families, and other professionals involved in their care
- Conduct Service Reviews and Quality Assurance calls and manage follow-up actions
- Create, maintain, and audit digital client care plans and risk assessments
- Support the Care Manager by identifying changes in client needs, risks, or opportunities for improvement
Governance, Safety & Professional Practice
- Maintain accurate, timely records of competency assessments, observations, and actions taken
- Follow safeguarding, incident reporting, and escalation procedures
- Comply with relevant legislation, regulatory standards, and internal policies
- Act in line with organisational values, professionalism, and ethical standards
Reporting & Working Relationships
- Direct reporting line: Registered Care Manager
- Line manager to Care Professionals
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This document describes the general nature and level of work for the position. It is not a comprehensive list of its responsibilities, duties, skills, efforts, and conditions. Your employer reserves the right to modify the description in the future with or without notice. The responsibilities for this position are subject to possible modification to reasonably accommodate individuals with disabilities.
Qualifications
Skills & Experience
Essential
- Significant experience providing care within a domiciliary care setting
- Understanding of person-centred care, safeguarding, and risk management
- Competence in medication, moving and handling, catheter care, and other specialist care areas
- Relevant Assessor qualifications (or willingness to obtain)
- Strong communication, coaching, and mentoring skills
- Ability to work independently while remaining connected to wider teams
Desirable
- Experience in a supervisory, senior carer, or mentoring role
- Familiarity with regulatory inspection frameworks (e.g., CQC)
- Experience supporting staff retention and engagement initiatives
Values & Behaviours
- Compassionate, supportive, and approachable
- Professional, reliable, and accountable
- Calm and confident in challenging or complex situations
- Committed to developing others and maintaining high standards
- Acts with integrity and in line with organisational values
Additional Information
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.
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