Field Supervisor

The Field Supervisor for Walden Security manages, supervises, and coordinates the activities, at the field level, of all assigned Security Officers and executes all tasks related to maintaining prescribed standards in compliance with the Standard Operating Procedures by performing the following duties:

• Provides the first line of supervision during those hours when an Operations Staff member is not on duty.
• Works as an armed, uniformed officer and is able to legally carry a firearm in applicable states and/or locations.
• Has a working knowledge and understanding of the Specific and General Post instructions for all Branch posts; Has practical knowledge of all additional and emergency post instructions that are called for by the client.
• Patrols Branch assigned posts and accounts, using a company provided vehicle.
• Has authority invested in them to make decisions that are in compliance with Walden policies.
• Has the authority to relieve any security officer that is in violation of Walden rules/regulations/ procedures.
• Provides shift supervision of all posts and the security officers, including the Roving patrols on duty during that time, randomly visiting post/accounts and performing inspections of the security officers manning the posts.
• Conducts inspections of posts and Security Officers for proper compliance with the specific Post Orders, Walden procedures, and general knowledge of post assignment.
• Assists in conducting on-the-job-training for newly assigned security officers as necessary.
• Responds to building/facility and bank alarms upon request throughout the assigned area and ATM alarms as required.
• Responds to urgent client needs/requests for services or changes to services.
• Informs the Field Manager or Operations Manager of matters/issues that cannot wait until the next workday.
• Records the daily events of their post/shift on the Daily Inspection Report (DIR) which will be reviewed daily by the Field Manager or Operations Manager and QA Manager.
• Fills any post that becomes open during their shift of duty with an off duty security officer. Works the shift of any posts that cannot be filled, until such time as a post qualified security officer can be scheduled.
• Examines doors, windows, and gates of assigned posts to determine that they are secure.
• Warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles, and expel persons engaging in suspicious or criminal acts.
• Registers at watch stations to record time of inspection trips and contracted random inspections.