Home Instead
Field Supervisor
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Company Description
Home Instead is the world’s leading provider of non-medical care and companionship services to help clients remain independent, happy, and comfortable in their own homes. We treat our clients with dignity and respect, as we do our own family. We believe building relationships is important; our Care Professionals are paired with clients based on skill set and mutual interests.
Job Description
Job Purpose
To ensure that our clients receive the appropriate support and a high-quality service.
The Role
- Support care consultations, service reviews and completing client support plans.
- Conduct Care Professional support visits and client Quality Assurance reviews.
- Create, update and audit client care plans and assist with digital care planning.
- Maintain accurate client and Care Professional records on Home Instead software and People Planner.
- Conduct client and Care Professional introductions.
- Build and maintain positive relationships with potential and existing clients, their families, and other professionals involved in their care.
- Carry out client reviews and action these accordingly.
- Support and mentor Care Professionals.
- Provide support to the Client Experience team.
- Maintain regular contact with clients and Care Professionals.
- Any other duties as directed by your line manager.
- Comply with Home Instead’s Equality, Diversity and Equal Opportunities Policy, ensure in respect of employment and service delivery.
- Carry out any other duties deemed necessary for the successful operation of the business.
- Participate in out-of-hours on-call cover during the weekdays once a week (included in contract), and weekends once a month (additional payment).
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Qualifications
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- Level 3 NVQ in Health and Social Care or equivalent.
- Experience in the care sector delivering a wide range of care services.
Additional Information
- Must have a full driving license and means of transport to carry out visits within the territory.
- If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
- We encourage applications from all sections of the community as we want to reflect the neighborhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.
Compensation
GBP 28000 - GBP 30000 - monthly
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