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Job Summary
An operational leader who ensures growth for clients, customers and Smollan by proactively
influencing and managing relationships between the client, customers and employees; spotting opportunities and providing insights; managing the resources required to ensure efficient and effective day-to-day operations; and acting as a Smollan people custodian, leader and people manager.
Key Responsibilities and Deliverables
Efficient Achievement of Targets
- Communicate sales targets to the Field Force
- Increase volumes in field
- Monitor sales to ensure sales targets are achieved
- Drive ad-hoc promotions to increase sales
- Develop alternative strategies to increase sales
- Ensure timeous promotional activities are implemented
Manage Promotional Activity
- Facilitate the implementation of promotion grids
- Ensure field force are informed about time frames for promotions
- Communicate promotional activities to field force
- Ensure understanding of objectives of various promotions
- Ensure promotional activities have been implemented and maintained
- Provide feedback to relevant stakeholders
- Monitor competitor’s new innovations
- Analyses and manage data integrity (Field comms)
Control Expenses
- Control cell phone/telephone expenses
- Monitor and control:
- fuel expenses
- vehicle expenses
Pro-Active Operational Excellence
- Manage the resources required to ensure efficient and effective day-to-day operations in the field including flexible people and resource allocation
- Continuous monitoring of service delivery
- Ensure implementation of systems to promote efficiency
- Implementation of sales initiatives and value-adding store operations
- Ensure all company assets are maintained according to company policy
- Manage staff in-store book communication and feedback
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Business Insights and Execution
- Identify and act on new business opportunities
- Share information with relevant stakeholders
- Effective data collection and analysis
- Provide insights for improvements and new ways of driving sales
- Plan and implement sales operations for clients and customers based on the analysis of sales data
- Monitor and evaluate new innovations
- Monitor competitor’s new innovations
Stakeholder Engagement
- Pro-actively influencing and managing relationships between the client, customers and operational staff to ensure growth for clients and customers
- Provide continuous feedback as per client requirements
- Compile regular reports to relevant stakeholders
- Provide continuous feedback as per client requirements (competitor activities, promotions)
- Compile regular reports to Regional Managers
- Conduct review meetings with client
- Provide feedback via feedback platform (e.g. REX/Manual tracking)
People Management
- Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:
- Recruitment and selection
- Induction and orientation
- Training and development
- Rewards and remuneration
- Succession planning
- Performance management
- Ensure compliance with regards to leave, adherence to dress code, management of health and safety and adherence to staff welfare
- Ensure appropriate levels of management and accountability
- Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative
- Ensure effective knowledge sharing
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Teamwork and Self-Management
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Demonstrate consistent application of internal procedures
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs
- Manage own career development by staying abreast of any technical and industry changes
Key Competencies
- Sales orientation
- Systemic thinking
- Coaching & development of others
- Team leadership
- Impact & influence
- Emotional maturity
- Change leadership
- Judgement & decision making
- Planning & prioritisation
- Performance & results driven
- Quality & detail excellence
- Organisational commitment
- Relationship building
- Service excellence
- Resilience & stress management
Minimum Qualifications
- Relevant Diploma at NQF level 5
- Code 8 Driver’s license; Own vehicle
Minimum Experience
- 2-3 years’ field sales supervision experience in the retail renewable energy and financial environment at a managerial/ supervisory level
Knowledge, Skills & Abilities
- Communication (verbal & written)
- Analysis & problem solving
- Computer literacy
- Business acumen
- Commercial awareness
- Attention to Detail
- Pro-active thinking
- Leadership skills
- Planning & organising
- Negotiation skills
- Sales management skills
- Decision making skills
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Skills
Sales Management
Team Leadership
Performance Management
Stakeholder Engagement
Data Analysis
Coaching & Development
Planning & Prioritisation
Relationship Building
Business Acumen
Negotiation Skills
Problem Solving
Commercial Awareness
Decision Making
Change Leadership
Operational Excellence
Communication