Field Trainer

CircusTrix dba

Sky Zone Field Trainer Full-Time Hybrid in Dallas, TX, or Remote in O&O States

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ABOUT US:

CircusTrix is the leading indoor active entertainment company in the U.S., operating and franchising over 270 parks with more than 500,000 members and 60+ attractions. We create fun, high-energy experiences for all ages while hosting thousands of memorable birthdays, team events, and school parties each year. Recognized by Franchise Times and Entrepreneur, our success is driven by a culture of curiosity, creativity, and growth. At Sky Zone, we empower builders, problem-solvers, and lifelong learners to explore bold ideas, challenge assumptions, and make a meaningful impact—creating a place where imagination thrives and people are inspired to grow.

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Position Overview:

Sky Zone is looking for a passionate and highly skilled New Park Opening Trainer to support the successful launch of new park locations across our system. This role is responsible for delivering hands-on training, facilitating classes, and providing on-the-job support to both corporate and franchise teams for each park opening. You will play a key role in ensuring new parks are fully operational, team members are properly trained, and the overall guest experience meets the company’s high standards.

As a Field Trainer you will be traveling extensively (up to 90% of the time) to provide direct, on-site training at new locations, supporting both franchise and corporate teams in all aspects of park operations, from guest services to safety protocols and team member engagement.

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Key Responsibilities:

• Training Facilitation: Lead training sessions for all levels of staff at new park openings, including front-line employees, supervisors, and park leadership. Training topics include but are not limited to safety procedures, guest service, operational standards, and team dynamics.
• On-the-Job Training: Provide hands-on training and coaching in real-time, ensuring team members are equipped with the skills and knowledge to perform their roles effectively.
• Manager in Training Program: Support the execution and ongoing development of the MIT program, including coordinating training schedules, facilitating hands-on learning experiences, and ensuring MITs receive the appropriate coaching and resources throughout their development.
• Operational Support: Collaborate with park leadership to ensure smooth daily operations and support problem-solving during the first few weeks of opening. Offer guidance on best operational practices, guest engagement, and maintaining operational excellence.
• Franchise and Corporate Support: Serve as a liaison between franchise and corporate teams, providing guidance on operational procedures, standards, and training protocols. Ensure alignment between corporate and franchise locations for consistency in training and operations.
• Train-the-Trainer: Equip park managers, team leads and trainers with the skills and knowledge needed to train their own teams post-opening. Provide ongoing support and coaching to ensure sustainability of training programs, including but not limited to Certifying New Parks and teams.
• Training Materials & Documentation: Support maintaining up-to-date training materials, including manuals, PowerPoint presentations, and online resources with the Training & Development Team. Ensure that all training materials reflect the latest operational procedures, safety standards, and company policies.
• Continuous Improvement: Provide feedback to the Training & Development Team regarding training effectiveness and areas for improvement. Collaborate with the training team to update and refine training programs as necessary.
• Travel Requirements: Must be willing and able to travel up to 90% of the time to new park openings across the country, often with short notice. Travel will include overnight stays and extended periods away from home.