IMSERV
Field Visit Planner
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About the Company
At IMSERV we're proud to be one of the UK's leading data collection and energy metering specialists. We deliver award-winning services to customers across the country, providing innovative metering technology for electricity, gas and water, alongside highly accurate energy data collection services.
About the Role
Reporting to the Field Visits Planner Team Leader, you will be responsible for coordinating and scheduling Field Technicians efficiently to optimise performance for both the business and its customers, while maintaining a strong understanding of customer expectations to consistently meet service level agreements. You will also utilise a range of systems to support stakeholders and deliver accurate, outcome-driven solutions, as well as taking ownership of the abort process by analysing root causes and implementing improvements to reduce repeat site aborts.
Responsibilities
- Optimise technicians’ schedules to drive efficiency.
- Conduct root cause analysis on failure demand, identify trends and reduce future risks.
- Share skills and knowledge with colleagues.
- Assist with RFM requests regarding schedules.
- Take full responsibility for issues and resolve them promptly.
- Manage and prioritise your workload to meet team and industry deadlines.
- Liaise with technicians where applicable to achieve the most efficient schedule
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What you'll need
- Strong verbal and written communication skills.
- Proficient in Microsoft Office (Excel, Word, etc.)
- High computer and system literacy for multiple systems.
- Previous customer service or contact centre experience.
- Continuous improvement mindset.
- Customer-focused; able to identify and meet customer needs.
- Strong problem-solving skills: quick to understand issues and draw conclusions.
- Resilient and dedicated to exceeding customer expectations.
- Capable of managing complex, conflicting demands.
- Proactive in anticipating and addressing issues.
- Efficient time management to meet daily goals.
- Adaptable to change and able to work under pressure.
- Confident in articulating issues and solutions to customers.
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Benefits
- 28 days' holiday plus Bank Holidays
- Buy & sell annual leave scheme
- Enhanced salary sacrifice pension
- Life assurance (up to 6x base salary*)
- Simply Health plan (with upgrade options)
- Car salary sacrifice scheme* (*Length of service and T&Cs apply)
Equal Opportunity Statement
At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers.
If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply.
(Please note that we reserve the right to close this position before the expiry date.)
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