Proinsight Mystery Shopping
Fieldwork Manager
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Proinsight Mystery Shopping are hiring! Join a 'Great Place To Work®' team!
What Proinsight is all about:
Our mission is to turn everyday insights into profit through mystery shopping. We’re experts at getting under the skin of our clients’ businesses to really understand the good and not-so-great.
Most importantly, we know what to do with all that knowledge to boost business growth.
Our Core Values:
- Bring the heart
- Be open, be kind - because you care
- Carry it home
- Own the thing, make it the best it can be
- Push the edges
- Chase after new possibilities, find a better way
- Show your zest
- Give energy and 'can do' to the everyday
We’re hiring for: Fieldwork Manager (FM)
The lowdown on the role:
Are you a people-person with a flair for organisation and a love for fast-paced, fun environments?
Join Proinsight as a Fieldwork Manager and play a key role in delivering top-quality mystery shopping insights.
You'll be at the heart of our business—recruiting, coaching, and motivating Mystery Shoppers to help them reach Platinum status (yes, that’s a thing!). Using tools, creativity, and a bit of hustle, you’ll manage shopper relationships, allocate tasks, and drive performance in your region.
Being organised and structured is key - you’ll create detailed schedules each month to allocate mystery shops efficiently and ensure deadlines are met. Your ability to plan ahead, prioritise, and manage multiple tasks will be vital to success. Hit your targets consistently, and you’ll earn a rewarding bonus on top of your salary, making your hard work truly pay off.
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You’ll collaborate with our dynamic team, get stuck into strategy planning, recruitment drives, and the occasional social media sprint. This role is perfect for someone proactive, resilient, and who thrives on making things happen. With regular quizzes, games, table tennis, and Thursday/Friday night drinks, we blend high performance with genuine fun. Ready to Own It and be a true Team Player? Join us!
What we’ll pay you:
£30,784 - £34,984 (OTE)
When you’ll be working:
You'll typically work 40 hours a week, 8 hours a day, Monday to Friday, usually between 9am and 5:30pm, with a 30-minute unpaid break each day. However, since flexibility is important to Proinsight, we want to offer this to you, our shoppers, and our clients. For this role, we ask that you're in the office 4-5 days a week.
Where you’ll be working:
Our address is The Ministry, 79-81 Borough Rd, London, SE1 1DN. Your nearest station is Borough or Elephant & Castle, accessible by both train and tube.
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What makes working at Proinsight great:
- Opportunity to earn more with our Commission and Bonus Schemes
- Incredible workspace at The Ministry
- You’ll get 22 days of holiday per year, plus Bank Holidays - and to top it off, you get your birthday off too!
- Earn an extra day off for each year you work with us, up to a maximum of 5 extra days!
- We offer a flexible work culture, including one work-from-home day per week
- We contribute 3% to your pension to help you plan for the future
- Work in a collaborative, creative, and inspiring environment
- Access to a top-tier Employee Assistance Program to support your well-being!
- You'll get a laptop and all the tech gear you need to do your best work
- Monthly 1-to-1 coaching sessions to support your growth and development
- MyZone heart rate tracker to help measure your physical activity levels
- Regular team exercise classes and team get-togethers
- Monthly prizes for the Most Valuable Player and top MyZone performers
- Quarterly strategy days to collaborate, plan and innovate
- Experience in a small business where you can really make a difference
- Pet-friendly office
- Opportunities to connect with 100’s of brands around the UK and Europe (like David Lloyd, Honda, Hollywood Bowl, Apple and Prezzo)
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