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Department: Claims Management
Location: Bolton
Description
The role is positioned within Casualty business unit, which deals with motor litigation exception matters up to £100k in value and offers opportunities to progress into full file handling roles.
The role of a File Handler Assistant is to support file handlers manage their caseload of Fast, Intermediate and Multi Track cases on behalf of key insurer clients, from the issue of proceedings through to Trial. Supervision and support will be provided in the role as part of our competency development framework.
There may also be a selection of non-litigated litigated cases if they fall into the appropriate remit.
All claims would be handled on behalf of the Defendant.
The role would suit either an established pre-litigation Casualty handler looking to move into litigation or junior litigator looking to progress into personal injury litigation enhancing their wider competency with a view to moving into litigating file handling.
Due to the nature of the work being handled the candidate should be able to demonstrate an ability to impress the client with the extent of their legal knowledge and provide clear unambiguous advice on the strategy for bringing a claim to its resolution
Key Accountabilities
Duties on the Assistant File Handler’s own caseload:
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- Considering and responding to Applications for Pre-action disclosure
- Handling matters in accordance with client SLA’s
- Instructing Counsel/advocate
- Reviewing evidence
- Legal Research
- Negotiations/ Drafting Payments into Court
- Dealing with routine correspondence
- Initial review and setting strategy for the management of the claim
- Reviewing matters throughout
- CRU
Duties as an Assistant to File Handlers in the team
- Dealing with disclosure
- Reviewing evidence (including medical / personnel records)
- Conducting investigations with Insured’s / obtaining witness statements
- Liaising with parties involved in claims including the insured, Claimant Solicitors and witnesses
- Instructing Counsel / Experts
- Attending conferences and Trials with Counsel and note taking
- Dealing with routine correspondence
- Reviewing quantum
- Drafting Tomlin Orders and Consent Orders
- Draft Cost schedules
- Dealing with general or straightforward queries
- Telephone chasing activities
- Filing out Allocation Questionnaires and witness summon
Ensuring compliance with the SRA Standards & Regulations.
Primary location for this role is Parklands, Bolton Office
Experience, Skills and Qualifications
- Some experience of working within a legal environment or alternatively holds an appropriate qualification
- Experience of negotiating with and influencing 3rd parties to obtain information
- Strong organisational skills, together with the ability to prioritise their workload
- Able to effectively work to set deadlines
- Dealing with calls and enquiries from insurers, brokers, and other relevant parties
- Gathering and recording information
- IT Literate
- Excellent attention to detail
- Strong organisational skills
- Good communication & telephone skills
- Able to use Excel
- Experience of using a Claims/Case Management system.
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Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service – after 1 years’ service
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
*after successfully completing probation
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