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File Opener
Application Deadline: 2 September 2026
Department: Business Support
Employment Type: Permanent - Full Time
Location: Bolton
Description
📢 Join the Team Behind the Action! | File Opener
Looking for a fast-paced role where no two days are the same? Join Keoghs' largest support team and play a vital role in helping legal cases get off to the best possible start.
As a File Opener, you'll be at the heart of the business, opening and processing around 4,000 new instructions every month across a wide range of claims including Motor, Commercial Litigation, EL/PL, and more, supporting over 40 major clients.
- Liaising with clients, courts, and claimant solicitors to gather key information
- Opening new files accurately and within strict client deadlines
- Identifying urgent instructions and ensuring they are prioritised correctly
- Allocating cases to the appropriate teams using client-specific guidance
- Supporting fee earners by preparing files for immediate action
Why join us?
- Be part of a busy, supportive, and high-performing team
- Gain exposure to multiple areas of the business and a wide variety of claims
- Develop valuable legal, technical, and client management skills
- Clear progression pathway with three competency-based pay bands
- Excellent career development opportunities within a growing organisation
If you're organised, enjoy working under pressure, have great attention to detail, and thrive in a team environment, this could be the perfect opportunity to kick-start or develop your career with Keoghs.
Ready to make an impact from day one? We'd love to hear from you.
Key Accountabilities
- Ensuring that they always act in line with the Data Protection Act, SRA Standards and Regulations, and the Lexcel Manual
- Working together to process new instructions daily within SLA’s
- Ensure that they achieve their objectives
- Receiving all new instructions from the post room, and conducting an initial review to identify level of criticality, division, and accident type
- Making calls where required, to clarify information or team allocation
- Inputting case details to system, ensuring accuracy and speed of allocation to fee-earning team
- Prioritising own workload throughout the day depending upon criticality and time received
- Ensure a full traceability record of all files through the use of delivery spreadsheets
- Promptly and professionally dealing with queries received internally within Keoghs, or externally from clients
- May also be required to assist other functions within the Business Support Unit, with any of the following tasks:
- Administrative support
- Closing files on the case management system
- Sorting & distributing post, which may include transporting files between our Bolton offices
- Assisting Reception
- Responsibilities are likely to increase as confidence of the individual grows in order to help progress onto the next available role.
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Working Hours: This is a full-time role working Monday to Friday 9am to 5pm. Working 1 day in the Bolton office and 4 days from home.
Experience, Skills, and Qualifications
- 5 or more GCSE Grade A-C including Maths & English
- Competent IT user
- Excellent organisation skills
- Ability to work under pressure to targets
- Excellent attention to detail
- Confident telephone manner
- Self-motivated
- Ability to adapt to ever-changing processes and grasp new work easily
- A great eye for detail & accuracy
- Confident in problem-solving and able to work on their own initiative
- Must be able to demonstrate high standards in numeracy and literacy
- Ability to work as part of a team
- Excellent communication skills
- Behaviours - displays a positive and professional attitude towards their work and colleagues in line with Keoghs Shared Behaviours
- Communication – ability to adapt communication style to ensure a mutual understanding is achieved both with customers and colleagues
- Planning & Organisation – ability to structure, manage, and prioritise workload accordingly
- Adaptability – ability to adapt to different situations and tasks, whilst maintaining quality and service
- Quality of Service – to be able to demonstrate an understanding of all detailed aspects of the service and function, and how that contributes to the success of the division
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Desirable:
- Data input experience
- Telephone experience
- Customer service experience
Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support, and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living, and financial & legal wellbeing
- Death In Service – after 1 year’s service
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
*after successfully completing probation
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