Guidant Global
Finance Administrator
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Admin Role - Summary of Hiring Requirements
Role Overview
Administrative role within the Finance team with a broad range of tasks that require attention to detail and problem-solving. Minimal phone work. Most communication is handled through email and internal portals, rather than a call centre environment.
Key Responsibilities
- Handling:
- Food queries
- Non-food queries
- Finance Centre (FC) queries
- Supplier queries
- Colleague expense queries
- Working with invoices, credits, and understanding how finance processes operate.
- Liaising with both suppliers and colleagues.
Ideal Candidate Profile
Essential:
- Previous experience in retail or finance environments ideally.
- Strong IT skills and ability to work across multiple systems.
- Good communication skills, particularly written communication.
- High level of accuracy and attention to detail.
- Strong problem-solving and solution-focused mindset.
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Desirable:
- Supplier management experience.
- Experience in finance administration, invoice processing, or credit management.
Potential Backgrounds to Consider
Suitable candidates may come from:
- Retail store environments.
- Finance administration roles.
- Dispute management positions.
- Customer service environments with a strong administrative focus.
- Call centre backgrounds where candidates have demonstrated strong problem-solving and case management skills.
Hiring Context
Looking to recruit 2 people immediately. Hybrid working pattern:
Previous permanent recruitment campaign was unsuccessful. 7 candidates were interviewed, but the quality was below expectations. Many entry-level candidates did not prepare adequately. Candidates often failed to fully answer competency questions or provide sufficient detail and examples. Interview responses generally scored well below the expected benchmark.
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Interview Process
- CV submission for COB Tuesday
- Interviews Friday 25th September, running between 9:00am and 5:00pm.
- Sarah will be involved in the interview process.
Key Success Factors for Candidates
Candidates should be able to:
- Provide detailed examples when answering questions.
- Clearly explain their actions, thought processes, and outcomes.
- Demonstrate accuracy, ownership, and effective problem-solving.
- Show an understanding of finance administration processes, particularly around invoices, credits, expenses, and supplier interactions.
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