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Company Description
We are seeking an exceptional Finance Assistant to join the pre-opening team of Delano London. Reporting to the Director of Finance, you’ll be responsible for supporting the hotel's financial operations by ensuring the accuracy, integrity, and timely processing of all revenue, receivables, and payables in accordance with Delano policies, brand standards, and regulatory requirements. This role encompasses Income Audit, Accounts Receivable, and Accounts Payable functions, playing a key role in maintaining accurate financial records, strengthening internal controls, and supporting efficient financial reporting.
Set to open its doors in 2026, Delano London will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. The 67-key luxury retreat will blend soft minimalist design, generous living spaces, and park views creating a distinctive lifestyle destination where design, dining, nightlife, and wellbeing seamlessly converge.
Job Description
What you’ll do…
Income Audit
- Ensuring robust control of petty cash, hotel paid outs
- Audit and reconcile daily revenue from all hotel outlets (Rooms, Food & Beverage, Spa, etc.) to ensure accuracy and completeness.
- Verify and post revenue journals and income summaries into the general ledger.
- Ensure all credit card transactions are properly authorized and settled; investigate discrepancies.
- Reconcile cash and bank deposits to ensure proper handling of funds.
- Coordinate with departments to resolve billing discrepancies or posting errors.
- Assist in the preparation of daily and monthly financial reports and summaries.
- Support internal and external audits by providing necessary documentation and analysis.
- Maintain confidentiality and integrity of financial data at all times.
- Assist with month-end closing processes, including journal entries and reconciliations.
- Collaborate closely with the Accounts Receivable and Night Audit teams to ensure smooth financial operations.
Accounts Receivable
- Assist the sales effort in establishing customer credit in accordance with Delano policies and procedures, including managing credit applications, performing reference checks, setting credit limits, and maintaining direct bill listings and deposit requirements.
- Generate and distribute accurate and timely invoices, statements, and billing schedules to clients and internal stakeholders.
- Respond promptly and professionally to customer inquiries regarding billing issues, account discrepancies, or payment terms.
- Communicate customer disputes or payment delays to the appropriate operating departments and supervisors for timely resolution.
- Maintain an organized collection process, including the issuance of demand letters, monitoring of returned checks, and credit card chargebacks, and initiating follow-up collection calls.
- Track and process bad debt write-offs in compliance with accounting procedures and company policies.
- Ensure proper internal controls by monitoring the guest ledger, city ledger, advance deposit ledger, and other related accounts.
- Support the front office and other departments with training and guidance on credit procedures, including proper handling of credit card, check, and cash transactions, as well as approval processes for direct billing.
- Prepare and review daily, weekly, and monthly financial reports related to accounts receivable aging, collections activity, and credit status.
- Assist in audits by providing required documentation and explanations related to accounts receivable activity.
- Support with balance sheet reconciliation.
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Accounts Payable
- Post, correct, and report accounts payables to ensure accurate, timely information.
- Maintain accurate and controlled procedures for expenditure within the Hotel.
- Ensure timely disbursement of funds with regard to both suppliers and the cash flow of the hotel.
- Maintain suitable storage and archiving of all Accounts Payable.
- Respond to customer requests, inquiries, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and a quality service.
- Analyze and maintain all vendor communication and correspondence including, but not limited to: reviewing and processing invoices and disbursements, preparing various reports, monitoring critical payment lists, verifying vendor statements.
- Match invoices with purchase orders and receiving documents; investigate and resolve any discrepancies in a timely manner.
- Monitor and ensure compliance of Delano approval levels, expense reporting procedures, expense dictionary usage, and other policies and procedures as required.
- Maintain purchase order systems (Adaco), which include a listing of open PO’s for goods received but not invoiced, filing, notification of PO discrepancies, etc.
- Prepare Month-end AP Accrual ensuring correct supporting documentation is available.
- Support with Balance Sheet Reconciliations.
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Qualifications
What we're looking for
- Communicate effectively, both verbally and in writing, to provide clear direction both internally and externally.
- Communicate with team members providing accurate information.
- Remain calm and alert, especially during emergency situations.
- Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
- Proficient in property management systems such as Opera, Micros, and financial software like SunSystems, Oracle, or similar.
- Solid understanding of financial reporting, internal controls, and reconciliation procedures.
- Strong analytical, organizational, and problem-solving skills with a high attention to detail.
- Working knowledge of applicable financial regulations, hotel compliance standards, and audit practices is essential.
Additional Information
What’s in it for you…
- The opportunity to launch a visionary hospitality brand in London and have a real impact on its success.
- Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
- A competitive package and plenty of opportunity for development.
Job-Category: Finance
Job Type: Permanent
Job Schedule: Full-Time
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