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Finance Business Partner - Customer & Services
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Finance Business Partner
Location: London/Hybrid - 2-3 days per week onsite
Contract Duration: 3 months
Day Rate: £500 - £600 per day inside IR35
We are looking for an experienced Finance Business Partner to join a large, complex organisation and partner with senior leaders across its Customer & Services functions.
This is a highly commercial role where you will provide financial insight, challenge, and decision support across areas including operational performance, investment planning, transformation initiatives, technology expenditure, and strategic decision-making.
You will work closely with senior stakeholders across the business, helping them understand financial performance, cost drivers, risks, opportunities, and investment trade-offs.
We are particularly interested in candidates with experience working within large-scale organisations of 5,000+ employees. Previous experience within a SaaS, software, digital, or technology-led business would be highly advantageous.
Key Responsibilities
- Partner with senior Customer & Services leaders, providing commercial financial insight, challenge, and practical recommendations.
- Support investment and resource planning, including prioritisation, cost-benefit analysis, and financial evaluation of key initiatives.
- Provide finance support across transformation programmes, including business cases, cost modelling, scenario analysis, benefit tracking, and financial governance.
- Own and improve monthly performance reporting, clearly communicating financial performance, risks, opportunities, and key cost drivers.
- Support budgeting, forecasting, and rolling planning activities, ensuring assumptions are robust and aligned with strategic priorities.
- Identify opportunities to improve operational efficiency, productivity, and return on investment.
- Provide financial analysis across areas such as technology investment, infrastructure and cloud costs, supplier expenditure, development spend, and transformation programmes.
- Review and challenge business cases and expenditure requests to ensure commercially sound decisions are made.
- Translate complex financial and operational information into clear, actionable insight for senior non-finance stakeholders.
- Support continuous improvement across finance business partnering, reporting, forecasting, and planning processes.
- Build strong relationships across Finance, Customer & Services, and wider transformation teams.
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Skills & Experience
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- Qualified Accountant - ACA, ACCA, CIMA, or equivalent.
- Strong commercial finance / Finance Business Partnering experience.
- Previous experience working within a large, complex organisation, ideally with 5,000+ employees.
- Strong knowledge of budgeting, forecasting, management reporting, and financial modelling.
- Proven experience partnering with and influencing senior stakeholders.
- Experience operating within a complex or matrix-managed organisation.
- Experience supporting transformation programmes, investment appraisal, business cases, cost initiatives, or operating model change.
- Strong commercial acumen with the ability to balance financial control with strategic investment and long-term value.
- Excellent communication skills, with the confidence to challenge senior stakeholders constructively.
- Strong Excel and financial modelling capability.
- Highly analytical with the ability to turn financial and operational data into meaningful commercial insight.
- Comfortable working at pace, managing ambiguity, and balancing multiple priorities and stakeholders.
Desirable Experience
- Experience within a SaaS, software, digital, technology, or technology-enabled organisation would be particularly beneficial.
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