Steinway Gallery
FINANCE & CORPORATE
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Position Summary:
This role is responsible for supporting the day-to-day operations of the Concert & Artist and Concert Operations teams. This role reports to the Director of Cultural Partnerships and Artist Services and assists both the Director and Operations Manager in various tasks and responsibilities related to C&A activity.
Main Responsibilities:
Artist Relations & Program Management
- Assist Director with research and recruitment for new artists
- Actively monitor industry news and trends and identify opportunities
- Process applications for Steinway Artist program, maintain tracking report, and draft committee presentations
- Facilitate the reservation of rehearsal spaces and performance instruments for Steinway Artists
- Coordinate piano selections, media events, internal recording sessions, and related hospitality
- Cover internal and external events, representing company in official capacity, planned with Director
Finance & Legal
- Draft invoices, maintain payment schedule, and process credit card payments
- Conduct month-end close processes across all accounts
- Maintain minimal accounts receivable balance and contact clientele for collections
- Process and code invoices; reconcile accounts
- Compile and submit quarterly technician overtime reports
- Draft agreements (piano placement, Steinway Hall usage, and Steinway Label) and liaise with Legal
Operations & Logistics
- Handle logistics for concert placements and service related to competitions, festivals, and media placements
- Process all monthly tuning requests for house accounts and rental clients
Social Media & Digital Content
- Create and submit video content featuring Steinway Artists to the internal social media team
- Coordinate and arrange collaborative social media posts
Requirements
- Bachelor’s degree in Piano, Arts Administration or similar program
- Master’s degree in Piano is a plus
- 1-2 years of work experience in the music related field; experience at a major presenting organization or artist management agency is a plus
- Excellent command of business English, verbally and in writing; fluency in additional languages preferred
- Positive attitude and collaborative, always seeking solutions
- Ability to handle situations with maturity, diplomacy and respect for others
- Trustworthy with confidential and/or sensitive information
- Impeccable organizational skills and attention to detail
- Knowledge of piano repertoire required and comfort with all music genres
- Takes ownership of responsibilities and opportunities to learn
- Computer skills required including proficiency in Microsoft Office
- Flexibility regarding hours and travel
- Capable of multitasking and producing high-quality work in a fast-paced environment
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Salary Description
$55-65k/yr
Position Summary:
This Technical Support Administrator will provide technical assistance and support to dealers, piano technicians and customers owning Steinway family of pianos, including Steinway & Sons, Spirio, Boston and Essex. This role requires a highly organized, detailed individual with strong communication and problem-solving skills that can effectively resolve technical issues and represent the Steinway & Sons brands of pianos.
Main Responsibilities:
- Provide technical telephone and e-mail support to dealers, technicians, and piano owners
- Troubleshoot technical obstacles and provide appropriate guidance for a resolution
- Accurately determine factory warranty authorizations for field repair or replacement
- Administer warranty claim costs, generate reports and communicate with production staff on trends
- Provide historical piano information and answer general information inquiries
- Assist with factory tours
- Other duties as required to support department and company initiatives.
Requirements
- Experience and deep knowledge in servicing Steinway & Sons pianos, including Spirio, is required.
- Excellent customer service skills
- Strong verbal and written communication skills
- Strong interpersonal and conflict resolution skills
- Ability to determine customer needs and provide appropriate solutions
- Knowledge of SPIRIO design and service to effectively communicate with field service personnel
- Experience with Microsoft Office (Access, Excel, Word, Outlook)
- Organizational skills with the ability to work as part of a team
- Previous piano service training or employment with Steinway in piano service is a plus
Salary Description
$50-55k
Position Summary:
We are looking for a hard-working, highly motivated individual to join our growing Finance and Accounting team. This candidate will be responsible for taking ownership of various work streams, and contributing to the development and implementation of best practices within the accounting and financial reporting processes. The ideal candidate will have a strong working knowledge of U.S. GAAP, reporting processes and internal controls. The candidate will utilize excellent time management, organization and interpersonal skills, and have the ability to communicate effectively and work independently to perform a wide array of duties. This role offers a great opportunity to learn and grow within a high energy, fast paced organization with a rich history.
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Main Responsibilities:
- Assist with the month-end close process, including ownership over certain monthly activities and account reconciliations for operational accounts.
- Own the calculation and report distribution for semi-monthly retail commissions, monthly/quarterly sales bonuses, and annual profitability bonuses.
- Own monthly report compilation and distribution for various departments, with a focus on retail.
- Act as the primary point of contact for retail financial questions.
- Manage Lease accounting and reporting to corporate team.
- Supervise staff accountants, which will include reviewing specific areas and gaining a more thorough understanding of current processes in order to make incremental improvements.
- Execute daily and monthly functions to support the Steinway & Sons team in accurately processing accounting transactions in accordance with GAAP and internal controls
- Assist with annual budgeting process
- Identifying opportunities to improve efficiency of existing processes and proposing enhancements
- Assist in the accumulation of support for the Company’s annual audit and quarterly reviews.
- Provide reporting and analysis on specific programs that are implemented.
- Assist in preparing monthly, quarterly and annual financials statements and annual tax packages.
Requirements
- BA/BS degree in Accounting
- 4+ years of relevant accounting experience with a Public Accounting firm and/or SEC-registered company
- Strong verbal and written communication skills
- Active CPA license is required
- Must be a highly organized, detail-oriented self-starter with the ability to work independently and within a team environment
- Ability to work effectively with all levels of an organization
- Proficient in Excel; must be comfortable analyzing and manipulating large data sets
- Superior problem-solving skills and ability to manage competing priorities and deadlines
Salary Description
$100-110k/yr
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