Awaze
Finance Customer Support Specialist
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Your mission
As a Finance Customer Support Specialist, you'll help ensure guest payments are processed accurately and finance queries are resolved quickly. From refunds and reconciliations to payment investigations and cancellations, you'll play an important role in keeping our financial operations running smoothly while supporting a great customer experience.
What you'll be doing
- Process guest refunds and cancellations accurately.
- Investigate chargebacks and payment disputes.
- Reconcile booking systems, bank receipts and OTA accounts.
- Resolve payment queries from guests and internal teams.
- Maintain accurate financial records.
- Work with colleagues across Finance and Customer Services to solve issues.
- Help improve processes and support finance projects when needed.
Who we're looking for
You'll enjoy this role if you're organised, detail-focused and like solving problems. We're looking for someone with:
- Experience in finance administration, customer service or a similar support role.
- Strong numerical and analytical skills.
- Excellent attention to detail.
- Confident communication and customer service skills.
- Good IT skills, including Microsoft Office (experience with Salesforce or reservation systems is a plus).
- A proactive, team-focused approach.
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How you'll make an impact
You'll help ensure our financial processes are accurate, efficient and customer-focused by:
- Keeping guest accounts and payments accurate.
- Resolving payment issues quickly and professionally.
- Supporting strong financial controls through accurate reconciliations.
- Working with colleagues to continuously improve the way we work.
Why you'll want to work at Awaze
We offer a varied role in a supportive, collaborative team where you'll have the opportunity to develop your skills and make a real impact. You'll also enjoy:
- Generous discounts across our holiday brands.
- Flexible hybrid working.
- Opportunities to learn, grow and build your career across Awaze.
About Awaze
Our mission is clear - to create amazing holidays with Europe’s widest choice of holiday homes.
With more than 110,000 properties across Europe, we are the largest managed vacation rentals business in the region. Our ambition is not only to be the biggest, but the best provider of holiday homes in Europe.
As travel continues to evolve, we are focused on what comes next. We will keep strengthening our relationships with guests and homeowners, continuously improving the way we work, and delivering strong performance. By making things simpler and smarter, we are building a business that is ready for what’s next - powered by proud, passionate and inclusive people.
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Worth knowing
This role is part-time, permanent – working 25 hours per week (9:30am-2:30pm Monday-Friday) and based from our Manchester office on a hybrid basis (3 days in office, 2 from home).
What’s next?
If this sounds like the right next step for you, hit “Apply” and follow the instructions to submit your application. We tailor our recruitment process to each role to give both you and our hiring teams the best possible chance to assess whether this could be the start of a successful collaboration. You’ll hear from us shortly after we’ve reviewed your application.
We’re committed to running an inclusive and accessible recruitment process. All applicants will receive equal consideration for employment, and if you have any specific requirements or adjustments needed for the interview, just let us know when you accept your invitation - we’re happy to accommodate.
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