WMJobs
Finance Operational Support Officer (Workflow Business Unit)
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Title: Finance Officer (Workflow Business Unit)
Salary: £25,800 - £27,500 per annum
Hours: 35 Hours per Week
Location: Wildwood Office - Worcester
Team: Workflow Business Unit
Position Type: Permanent
About the Role
Within Finance Operational Services (FOS) we are continually working to ensure the services we deliver support the wider business, our adults and children with care and support needs, and our customer journey too. We support the Finance Operational Services (FOS) Leadership Team in providing strategic, statutory and core financial services to directly support the Council in helping to maintain, improve and deliver frontline services for Worcestershire’s customers, residents and businesses.
Workflow Business Unit
The WBU underpins the work of several teams within Finance and, to successfully provide this service, all WBU Officers liaise with the Council’s Customer Contact Centre daily to be able to respond to finance queries, and meet the standards expected in our Service Level Agreement. All team members speak to a variety of customers including adults with care and support needs, adult social care colleagues, Social Workers, schools and businesses, so to be successful in this position excellent communication skills are essential.
Examples of daily routine tasks are assisting with processing financial assessments, resolving Accounts Payable and Accounts Receivable queries in line with expected service standards, timescales and within defined legislation and processing transactions. The team are also expected to be able to step out of the daily business as usual tasks and provide flexible ad-hoc support to other Finance Operational Services (FOS) teams, as required and instructed.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Whilst having a knowledge of Adults Social Care is useful for this role, it is more important that you can consistently demonstrate a willingness to learn and apply new processes, a desire to continually improve service delivery, and take pride in excellent attention to detail, problem solving and customer service at all times. A genuine desire to work to become another valued member of our conscientious and passionate team is key to being successful in this role and team. Full training on the systems we use will be given.
Contact
For further information please contact: Marie Mears, MMears@worcestershire.gov.uk
Benefits
You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage Worcestershire County Council - Why work for us?
Some of these offers include:
- Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you’re successful and want to take advantage of this do let us know!
- Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
- Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
- Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Equality & Diversity
The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.
Application Closing Date: 25th October 2026
Anticipated Interview Date: 2/3 November 2026
Attached documents: FOS Officer JDPS Sc4 Feb 2022.pdf
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London