Jaded London
Finance Operations Manager
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Location: North West London
Reporting to: Senior Finance Manager / Chief Financial Officer
Department: Finance
About The Role
Jaded London is seeking a highly organised and commercially minded Finance Operations Manager to lead and continuously improve the day-to-day finance operations of the business. This role is responsible for ensuring efficient, well-controlled and scalable finance processes across accounts payable, accounts receivable, payroll, expenses, tax compliance and financial systems.
The successful candidate will drive automation, strengthen financial controls, support business growth, and play a key role in delivering accurate and timely financial information across both UK and US operations.
Key Responsibilities
Accounts Payable
Own and continually improve the end-to-end accounts payable function, ensuring strong financial controls, efficient processing and excellent supplier relationships.
Responsibilities
- Manage and develop AP processes, policies and controls
- Supervise and provide cover for the AP/AR Assistant
- Oversee weekly payment runs for UK and US entities
- Maintain accurate supplier records and bank details
- Act as system owner and super user for Yooz AP workflow software
- Drive automation and process improvements within Xero and payment platforms
- Ensure timely approval, coding and posting of supplier invoices
- Monitor, reconcile and review aged creditor balances
- Resolve escalated supplier queries and payment disputes promptly
- Work closely with Production and Operations teams to ensure accurate invoice-to-PO matching
- Support the implementation and management of purchase order controls
- Monitor fraud risks and maintain robust payment verification procedures
Accounts Receivable
Manage and optimise the order-to-cash cycle to maximise cash collection and minimise credit risk.
Responsibilities
- Lead continuous improvement of AR processes and controls
- Manage customer onboarding, credit checks and credit insurance arrangements
- Monitor customer credit limits and payment terms
- Support the AP/AR Assistant with collection activities
- Ensure accurate customer ledgers and aged debt reporting
- Drive reduction in overdue debt balances
- Oversee customer invoicing processes and ensure timely invoice issuance
- Manage monthly statement distribution and dunning processes
- Support escalated customer account queries
- Support integration and automation between operational systems and Xero
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Payroll & People Finance
Manage payroll operations across UK and US entities, ensuring accuracy, compliance and timely payments.
Responsibilities
- Coordinate monthly UK payroll and processing weekly US payroll
- Liaise with HR and external payroll providers
- Review payroll calculations prior to submission
- Validate employee banking and payroll data
- Complete payroll payments and bank processing
- Post accurate payroll journals and improve payroll automation
- Maintain employee cost trackers against budget
- Reconcile payroll, PAYE, pension and benefit control accounts
- Support annual P11D and PSA processes
- Ensure compliance and filing deadlines are met with UK and US payroll legislation
Employee Expenses & Corporate Cards
Own the employee expense and corporate card environment.
Responsibilities
- Oversee company card programmes including Amex and Pleo
- Ensure expenditure complies with company policy
- Review expense claims for accuracy and appropriate approval
- Reconcile corporate card transactions
- Monitor spending limits and user access
- Identify opportunities to improve controls and user experience
Financial Systems & Process Improvement
Lead the development, optimisation and governance of finance systems.
Responsibilities
- Act as Finance Systems Lead for Xero and related finance applications
- Drive automation and process efficiency initiatives
- Ensure integrity and consistency of financial data across systems
- Support implementation, testing and deployment of new systems
- Partner with IT to manage finance-related software subscriptions and controls
- Support the business's AI, data and digital transformation initiatives
- Contribute to cyber security awareness and financial control frameworks
Systems
- Xero
- Power BI
- Shopify
- Airtable
- Yooz
- Pleo
- Bit Warden
- Claude co-worker
Tax & Regulatory Compliance
Support compliance activities across UK and US operations.
Responsibilities
- Maintain an annual compliance calendar
- Support PAYE, P60, P11D and PSA compliance processes
- Ensure compliance deadlines are met accurately and on time
Audit & Financial Controls
Support a robust financial control environment.
Responsibilities
- Prepare schedules and supporting documentation for audits
- Review control accounts including payroll, VAT and tax balances
- Support internal control improvements and process documentation
- Ensure finance processes are compliant and audit-ready
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Month-End Responsibilities
Support the delivery of a timely and accurate month-end close.
Responsibilities
- Prepare balance sheet reconciliations covering payroll, VAT and tax balances
- Oversee bank reconciliations across UK and US entities
- Oversee reconciliation of corporate card accounts
- Review AP and AR ledgers
- Post payroll journals
- Support accruals, prepayments and other month-end accounting requirements
- Assist with management reporting requirements
Requirements
Essential
- Qualified Accountant ACA/ACCA/CIMA or qualified by experience
- 4+ years' experience in a finance operations, finance manager or management accounting role
- Strong knowledge of accounts payable, accounts receivable and payroll processes
- Experience working with finance systems and automation tools
- Excellent reconciliation and problem-solving skills
- Strong Excel skills
- Experience improving finance processes and controls
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication and stakeholder management skills
Desirable
- Experience within retail, fashion, e-commerce or consumer brands
- Experience with Xero, Yooz, Shopify, Airtable and Power BI
- Multi-entity and international finance experience
- Exposure to UK and US payroll and tax environments
What Success Looks Like
Within 12 months you will have:
- Reduced manual finance processes through automation
- Improved AP and AR reporting accuracy and efficiency
- Shortened invoice approval and payment processing times
- Enhanced cash collection performance
- Strengthened financial controls and compliance processes
- Delivered a well-documented and scalable finance operations framework to support business growth
Benefits
- 50% Employee Discount
- 24 days holiday per year (plus bank holidays)
- A paid day off on your birthday
- A paid moving day per year
- Hybrid Working Arrangements - 1 day per week WFH after 6 month probation
- Pension Scheme
- Bonus Scheme
- Employee Assistance Programme for you and your family
- £500 employee referral bonus scheme
- Local Business Discounts (cafés, fitness, beauty etc)
- North-West London office location directly located next to good transport links
- Casual office dress code (your style of dress is up to you, wear what you feel best in)
- Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)
- Regular Office Social Events (e.g. payday socials)
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