Charlotte Tilbury
Finance Shared Services Accounts Receivable Manager
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About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by decoding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech—all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.
About the role
Charlotte Tilbury are on the hunt for a Finance Shared Services Accounts Receivable Manager to join our growing Group Finance team. This role will be in the newly created shared services function and will be an integral part of enhancing capabilities in the finance department by driving best practice across the global finance function. This will include oversight of the receivables function encompassing the management of invoice creation and distribution, timely customer payment application, collection of overdue accounts combined with maintaining positive customer relations. The Accounts Receivable Manager also prepare regular reports on receivables status, resolve billing disputes, ensure compliance with policies and regulations, and lead the AR team to achieve goals.
As Finance Shared Services Accounts Receivable Manager you will
- Invoice Management: Overseeing the creation and distribution of invoices and customer statements to customers.
- Collection and Customer Payment Application: Ensuring timely collection of payments and following up on overdue accounts including accurate allocation of customer payments to outstanding invoices.
- Customer Relations: Maintaining positive relationships with customers to facilitate smooth payment processes including addressing and resolving billing discrepancies and/or disputes.
- Commercial and Supply Chain Relations: Resolve customer statement issues with commercial teams, including billing, payments, accruals, returns, and deductions. Efficiently address short shipments, goods return authorisations, and credit notes with the Supply Chain team.
- 3rd Party Insurance Broker Relations: Manages & maintains relationships with 3rd party insurance companies and brokers to minimise risk of non-collectable customer accounts ensuring compliance against insurance provisions and accurate declaration of sales.
- Global Process and Controls: Works closely with Global OTC Process Owner and Asia and North American counterparts in developing and maintaining Global standard processes for OTC, Credit and Collections. Provides key input into Puig Archer internal control monitoring system including submission of evidence to demonstrate controls are operating as designed.
- Stripe / PayPal / Afterpay / ClearPay: Daily review to ensure accuracy and completeness of daily transaction activities.
- Reporting: Provide receivables and collections reporting and analysis for Group Cash flow reporting and requirements. Review and approve weekly Collection, Insurance and Credit Limit Risk reports (ADR Report) prepared for each Charlotte Tilbury subsidiary.
- Commercial Finance & Business Operations Meeting (SISO): Participate in weekly SISO meetings to provide live feedback on ADR Reports.
- Month-End Close: Manage the month-end close ensuring up to the AR sub ledger to General Ledger reconciliation.
- Team Management: Leading and training the AR team to achieve departmental goals via periodic performance reviews and objective setting while ensuring balanced workload, clear prioritisation and escalation of risks
- Compliance: Ensuring compliance with Charlotte Tilbury policies and relevant regulations.
- Audit Support / Ad hoc: Support External/Internal audit; ad hoc projects, as needed.
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About you
- University degree preferred. University degree in Finance is desirable
- CICM certification is essential
- Practical experience in managing periodic activities of 3rd party insurance companies and brokers providing coverage for uncollectible customer invoices is essential
- Practical knowledge of Global OTC policies, credit and collections experience is essential
- Shared Services experience is desirable
- Experience in managing global process development, credit, collections, and projects in an MNC environment is desirable
- Experience in the Luxury sector and/or FMCG is desirable
- Deadline oriented with a commitment to accuracy
- Good time management and organisational skills
- Keen attention to detail
- Independent thinker and driven to achieve best results
- Intermediate MS Excel and ERP systems skills
- Excellent communication skills
- Ability to prioritise and provide follow up in a fast-paced environment
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Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.
Why join us?
- Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
- We’re a hybrid model with flexibility, allowing you to work how best suits you
- 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
- Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
- Financial security and planning with our pension and life assurance for all
- Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
- Bring your furry friend to work with you on our allocated dog friendly days and spaces
- And not to forget our generous product discount and gifting!
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees—and the candidates that take part in our recruitment process.
If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!
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