Travel Counsellors
Finance Systems Analyst
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About Us
At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,200+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023, 2024 & 2025), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team.
About the Role
Reporting into Platform Operations but embedded within the finance team, this role supports the day-to-day operation, maintenance and configuration of financial systems at Travel Counsellors, with dedicated experience of Microsoft Dynamics 365 Finance & Operations (D365 F&O). You’ll help ensure finance users are supported and systems run smoothly, and that system changes are managed in a controlled way, working closely with senior colleagues, technical support teams, and external partners.
This is a great opportunity for someone with a financial background and dedicated D365 F&O experience who enjoys working with systems, processes and change, and is looking to grow their expertise in a collaborative environment.
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Principal Accountabilities
- Support the availability, maintenance and configuration of financial systems, including D365 F&O, as part of day-to-day BAU operations. You will also have responsibility of SAP Concur and other financial systems.
- Add, amend, and troubleshoot configuration across the finance systems, escalating complex issues to third-party or 2nd line support.
- Provide 1st line operational support to finance system users in collaboration with the technical helpdesk.
- Support change management activities, ensuring system changes, releases and process updates are properly assessed, communicated and documented.
- Act as a key point of contact for the incident team in collaboration with the technical support desk in the event of unplanned outages and P1/P2 issues.
- Help implement and maintain finance processes within the finance systems.
- Support the release process, including regression testing, under guidance from senior colleagues and in collaboration with technology and supplier partners.
- Contribute to improvement initiatives by gathering feedback, planning enhancements, and supporting implementation in collaboration with internal and external partners.
- Represent the finance systems team in internal meetings and communications, and act as a point of contact for D365 F&O queries.
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Required Experience
Finance/Accountancy qualification preferred but not essential. Certification in Microsoft Dynamics 365 preferred.
Our Benefits
- Competitive salary + annual bonus
- Flexible hybrid working
- Career development opportunities
- 25 days holiday (increasing to 28 after 5 years)
- Enhanced Maternity/Paternity pay
- 1 day paid charity day
- Company events and incentives
- 3x salary death in service benefit
- Pension scheme
- Private Medical Insurance or Healthcare Cash Plan
- Free breakfast and beverages
Inclusive Recruitment at Travel Counsellors
Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process and will make every effort to accommodate reasonable adjustments where required. We believe diverse perspectives strengthen our team and encourage all to apply.
For more information about this role – and others – at Travel Counsellors, please do not hesitate to contact the Talent Acquisition team at talentacquisition@travelcounsellors.com.
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