Job Introduction

Role Responsibility

As Financial Crime and Investigations Fraud Investigator - Cash you will support the Loss Prevention Strategy, Purpose and Vision by leading the accurate, timely and controlled reconciliation of retail cash across stores to identify and investigate cash loss and the causes of this loss. Alongside this you will embed a culture of Financial Crime awareness throughout the business through training and internal communication, recognising that it is everyone’s responsibility to prevent Financial Crime occurring.

Key Purposes

The Financial Crime and Investigation Fraud Investigator - Cash is responsible for ensuring all retail cash tender transactions are accurately reconciled and discrepancies investigated and resolved in line with company policy, financial controls and audit requirements.

The role protects cash integrity, reduces operational risk, supports store teams, and provides clear insight into exceptions, trends and process improvements.

Key Responsibilities

• Lead the daily reconciliation of store cash takings.
• Ensure cash banking, till declarations, point-of-sale data, payment processor settlements and bank receipts are matched accurately and on time.
• Investigate discrepancies, shortages and overages, ensuring clear ownership and timely resolution.
• Lead HR investigations where discrepancies are linked to staff wrongdoing.
• Maintain robust reconciliation controls and exception reporting.
• Provide clear reporting on reconciliation performance, cash loss, trend analysis and control risks.
• Partner with store teams to improve cash handling discipline, till procedures, banking accuracy and compliance with operating standards.
• Escalate material variances, suspected fraud indicators, repeated process failures or control weaknesses to the appropriate stakeholders.
• Own and continuously improve reconciliation processes, standard operating procedures, system use and management information.