Nationwide
Financial Crime Controls Consultant
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Financial Crime Controls Consultant
The Financial Crime Controls Consultant plays a key role in maintaining a strong and effective fraud control environment. The role focuses on identifying, assessing, and supporting the management of fraud risks and control issues across operations and change activity, ensuring customer outcomes, regulatory expectations, and business objectives are protected.
Working closely with Fraud Operations, Change, Risk, and Technology partners, the role supports effective issue management, control assurance, and safe delivery of change, embedding quality, accountability, and control awareness into day-to-day activity.
This role helps ensure the business delivers strong customer outcomes while maintaining a resilient, well-controlled fraud environment. Through effective risk assessment, collaboration, and continuous improvement, the Fraud Controls Consultant plays a critical part in protecting customers, colleagues, and the organisation.
We are happy to consider flexible working approaches to help you perform at your best.
The working hours (per week) for this role can be between 30 and 35 hours.
This is a 24-month secondment opportunity.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon, Bournemouth, Wakefield, Northampton, Sheffield or Dunfermline office. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application, and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Responsibilities
What you’ll be doing
In this role, you’ll be responsible for supporting a strong and sustainable fraud control environment by monitoring control performance, analysing trends, and identifying emerging risks or weaknesses. You’ll assess risk and impact across operational activity and change initiatives, escalating potential customer, regulatory, or business impacts to appropriate risk partners and stakeholders. Working closely with Fraud Ops, Change, and Technology teams, you’ll contribute to the safe delivery of change by ensuring controls, Management Information (MI), and risk mitigations are designed, embedded, and evidenced. You’ll also support effective issue management, including preparation for 2nd and 3rd Line reviews, maintaining high standards of control documentation, and sharing knowledge and artefacts to ensure operational resilience.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
To succeed, you’ll apply a control-focused, analytical mindset to your work, taking ownership of identifying issues, understanding root causes, and following actions through to completion. You’ll be comfortable working in a regulated environment, assessing risk, documenting decisions clearly, and raising concerns confidently when standards or controls may be compromised. You’ll demonstrate a willingness to embrace change, adopt new tools or processes, and contribute ideas for improvement, which will help you succeed, alongside a genuine commitment to delivering safe, customer-focused outcomes.
About you
For this role:
- You have experience in fraud operations, risk, controls, audit, or a related financial services environment, with a strong understanding of governance and control frameworks
- You are detail-focused and control-minded, with the confidence to identify, challenge, and escalate risks, issues, or control gaps when you see them
- You’re comfortable assessing risk and impact, documenting decisions clearly, and working within established issue management and audit processes
- You collaborate well with stakeholders across different teams and disciplines, contributing constructively to shared objectives and problem-solving
- You take ownership of your work, act on feedback, and follow through on actions to completion
- You’re organised, capable of managing competing priorities, and committed to meeting deadlines without compromising quality
- You’re open to change and keen to support transformation, including new processes, tools, or technologies, while ensuring control standards are maintained
- You care about delivering safe, compliant, customer-focused outcomes and maintaining high standards in everything you do
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
Get help with your application
Your very own career expert that helps elevate your application to the next level.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Qualifications
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
- 25 days holiday, pro rata
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
The hiring manager for this role is Alex Kershaw, and the main recruitment contact is Thomas Pegg.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location