Nationwide
Financial Crime Investigator
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Financial Crime Investigator – Telephony-Based Team (1st Line)
About the Role
Join our growing Financial Crime team as a Financial Crime Investigator in a fast-paced, telephony-driven environment.
You’ll play a critical role in supporting the launch of a new telephony-based Financial Crime team, taking ownership of escalated cases to:
- Assess financial crime risk
- Drive risk-aligned outcomes
- Ensure accurate, policy-complicit decisions
This hands-on position balances investigative work with direct customer interaction, requiring a keen eye for detail and strong communication skills.
Key Responsibilities
- Handle escalated financial crime cases to completion
- Conduct due diligence by contacting customers directly duringzobtaining key information over the phone
- Balance investigative tasks with customer engagement in a dynamic environment
- Support the embedding of team operations, ensuring risk integrity and policy compliance
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About Nationwide
At Nationwide, we empower a hybrid working model—combining in-office collaboration (required once weekly, currently at our Gosforth hub) with flexible remote work.
What We Offer
✔ Hybrid flexibility with UK-wide connectivity ✔ Fair rewards & recognition, including Nationwide’s competitive benefits ✔ A supportive workplace where impact, collaboration, and connection thrive
Key Integration Notes
⚡ Virgin Money is now part of Nationwide—operating independently for now, with a phased integration over the coming years. ⚡ Employed by Nationwide from Day 1, benefitting from an organisational commitment to growth.
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Employment Eligibility & Redeployment Support
Priority assistance will be given to:
- Employees affected by change (Nationwide prioritises redeployment opportunities)
- Colleagues on long-term absence (e.g., parental leave)
- Temporary workers must submit application using a personal email (not a work address).
Please view our dedicated page for full Nationwide CV Guidelines & Process. (Preserve original notes for insertion as needed.)
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