Financial Crime Manager

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

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Responsibilities

What you’ll be doing

Join a team at the forefront of protecting customers and the business from financial crime, where you'll lead and support a talented group of investigators and senior investigators to deliver excellent customer outcomes while managing risk effectively. This is a highly varied role that combines people leadership, customer focus and problem solving, giving you the opportunity to coach colleagues, oversee complex cases, drive performance and collaborate with stakeholders across the business to enhance processes and resolve challenges.

You'll lead customer contact activities while maintaining a hands-on approach through direct customer engagement where appropriate, ensuring customers receive a professional, timely and empathetic service across a range of journeys and communication channels. Using your financial crime expertise, you'll support critical decision-making, respond to emerging risks and build a high-performing team with the knowledge, confidence and capability to succeed. Working in a fast-paced environment focused on continuous improvement, you'll play an important role in shaping better outcomes for customers, colleagues and the wider business.

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About You

To be successful in this role, you'll bring strong financial crime expertise, proven people leadership experience and the ability to balance customer outcomes with effective risk management. We're looking for someone who can demonstrate:

• Significant experience within Financial Crime, Anti-Money Laundering (AML), Sanctions, Customer Due Diligence (CDD) or a related risk and compliance environment
• Strong knowledge of financial crime risks, controls and regulatory requirements, with experience applying these in a practical operational setting
• Proven Business Banking experience, including an understanding of SME customers, lending, risk management and operational processes
• Experience leading, coaching and developing high-performing operational teams, including performance management, quality assurance and colleague development.
• A track record of making and overseeing risk-based decisions in line with legal, regulatory and internal policy requirements
• Experience managing complex investigations, escalations and high-risk cases, ensuring timely, accurate and customer-focused outcomes
• Proven ability to monitor and improve team performance against service, quality and operational targets, while driving continuous improvement and stakeholder collaboration

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Customer First Behaviours

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

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Qualifications

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

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Nationwide

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

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What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy [https://nationwide-jobs.co.uk/privacy].

If you want to find out more about using AI in our recruitment process, please read more here [