Nationwide
Financial Crime Operations Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Financial Crime Operations Manager
About the Role
We are recruiting a Financial Crime Operations Manager to support the Head of Financial Crime Operations in delivering both the day-to-day management and the strategic direction of first-line Financial Crime teams. This role is critical in ensuring effective controls are in place to mitigate risks related to money laundering, terrorist financing, tax evasion, and sanctions breaches across the organisation.
This position combines operational leadership, strategic delivery, and stakeholder engagement, with a strong focus on risk management, performance, and continuous improvement.
Responsibilities
- Lead Financial Crime teams responsible for core financial crime activities, ensuring operations are efficient, compliant, and aligned with regulatory expectations and internal risk appetite.
- Support the leadership of Financial Crime Operations with compliance to legal, regulatory obligations, internal policies, and technical standards.
- Oversee key operational processes including:
- Transaction monitoring
- Client screening
- Customer risk assessments
- Payment filtering
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Execute the financial crime strategy, driving process improvements against a compliant and "risk-proportionate" framework.
- Ensure strong day-to-day operational performance, efficient processes, and consistent delivery against agreed service levels.
Workforce Planning & Resource Management
- Collaborate closely with Financial Crime Team Managers and central planning functions to understand, forecast, and resource demand effectively.
- Identify and escalate capacity gaps or emerging demand requirements.
- Define clear training requirements and coordinate budget requirements to ensure all teams have necessary skills.
Leadership & Team Development
- Contribute to building a high-performing leadership team by defining clear roles, responsibilities, and objectives.
- Promote a culture of continuous improvement, collaboration, and accountability.
- Support colleague engagement across office-based and remote environments, enhancing communication, knowledge sharing, and development.
Process & Investment Improvement
- Coordinate investment cases for process improvements and technology enhancements aimed at strengthening financial crime controls and improving customer outcomes.
- Work cross-functionally to deliver sustainable change.
- Ensure licensing requirements are clearly understood and incorporated into financial planning.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Performance Management & Customer Engagement
- Oversee performance management of Financial Crime teams, ensuring service levels are achieved while maintaining risk management and providing a positive customer experience.
- Maintain oversight of all customer contact channels, ensuring interactions align with regulatory standards and organisational expectations.
Flexible Working & Commitments
- Flexible working arrangements are available.
- Working hours: 28–35 hours per week.
- Hybrid working supported wherever possible at Nationwide, with designated regional hub location determined during onboarding.
Additional Notes
- Nationwide prioritises internal redeployment candidates.
- Candidates on long-term absence (e.g., parental leave) or temporary workers should submit applications through a personal email address.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location