Citizens Advice
Financial Wellbeing Adviser (2 posts)
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Ready to use your problem-solving skills to transform lives across Swindon? Whether you are an experienced adviser, a driven career-changer looking for a fresh challenge or you are looking for your first start in your career pathway in the voluntary sector, we want to hear from you.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You’ll Be Doing
- Delivering practical, outcome-focused advice on a range of financial wellbeing and resilience topics, including, debt, income maximisation, budgeting and energy efficiency advice, to support residents navigating cost-of-living challenges.
- Empowering people via 1-to-1 appointments, phone channels, home visits, and interactive group education sessions in schools, colleges and the community.
- Championing financial inclusion across Swindon by helping to build and maintain community partnerships and spotlighting unfair social issues through national campaigns.
- Gaining industry-recognised qualifications and training, including the City & Guilds NEA Level 3 Energy Awareness and the Citizens Advice Adviser Training programme.
Who we’re Looking For
Advisers & Career-Changers
- Backgrounds in advice work, benefits, debt, customer-facing roles, or community engagement looking to make an immediate difference
Or
Driven Career Starters
- Enthusiastic, fast learners with strong digital skills, a positive "can-do" mindset, and a genuine passion for helping others build financial security.
Resilient Communicators
- Strong listening and questioning skills to guide people through emotional or high-pressure situations with care, respect and confidentiality.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Self-motivation
- Outstanding organisational skills to manage active casework and work independently in dynamic settings.
Local Mobility
- Willingness to travel across the Swindon borough for outreach and client home visits. A driving licence or access to a vehicle is not required, as the local public transport network provides complete coverage.
Why Join us?
Competitive Salary
- £25,012 - £27,012, based on your experience
Work-Life Balance
- 37 hours per week, with a flexible hybrid model combining office, outreach, and potential for some home working once you're independently thriving.
Generous Leave
- 25 days annual leave plus Bank Holidays, and 3 discretionary days between Christmas and New Year; that's 36 days a year!!
Future Security
- 5% employer contribution to a workplace pension scheme.
Ongoing training and growth
- A commitment to Continuous Professional Development and access to the Citizens Advice national Adviser training programme.
Wellbeing first
- An Employee Assistance Programme (24/7 helpline, legal advice) and Mental Health & Wellbeing Support through Telus Health, unlocking exclusive perks and savings on cinema tickets, gift cards, and cashback. You will also qualify for a Blue Light Card.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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