Information, Advice and Signposting

• Provide accurate and accessible financial and benefits information within the remit of the role.
• Keep up to date with changes to welfare benefits, Scottish social security and relevant financial support.
• Make appropriate internal and external referrals to specialist services.
• Work closely with OPFS Debt Service, Advice and Information, Family Support, Employability and other services to provide coordinated support.
• Maintain knowledge of relevant national and local services and resources.

National Outreach and Partnership Working

• Deliver income maximisation support nationally across Scotland through face-to-face, telephone and digital approaches.
• Undertake proactive outreach and develop flexible and accessible approaches to engage single parents who may experience barriers to accessing traditional advice and support services.
• Develop effective relationships with statutory, voluntary and community organisations.
• Represent OPFS at relevant partnership meetings, events and networks.
• Promote the OPFS income maximisation service and wider support available to single parents.

Administration, Monitoring and Evaluation

• Maintain accurate, confidential and timely case records in line with OPFS policies and data protection requirements.
• Record outcomes and progress and contribute to monitoring, evaluation, case studies and funder reporting.
• Record evidence of the financial impact of the service, including income maximised and savings achieved where appropriate.
• Contribute to reporting requirements associated with the Whole Family Support Third Sector Delivery Fund.
• Capture parent feedback and identify emerging issues affecting single parents.

Service Development

• Contribute to the development and continuous improvement of OPFS’s national income maximisation offer.
• Share learning, good practice and emerging issues with colleagues and managers.
• Contribute to developing accessible financial wellbeing information, resources and workshops.

Health, Safety and Safeguarding

• Comply with OPFS policies and procedures relating to safeguarding, confidentiality, equality, diversity, inclusion, health and safety and data protection.
• Promote the wellbeing and safety of single parents and their children and ensure concerns are appropriately identified, recorded and escalated.
• Maintain appropriate professional boundaries when working with parents and families.

General Responsibilities

• Attend team meetings, supervision, training and development opportunities.
• Share learning and good practice and contribute to effective team working.
• Promote equality, diversity and inclusion in all aspects of the role.
• Undertake any other duties commensurate with the post as requested by the Service Manager.

Why OPFS?

• Holidays: Annual leave entitlement is 25 days and 12 Public holidays (pro rata for parttime staff).
• Pension: You will be auto enrolled in our pension scheme with a 3% contribution from you and 7% contribution from OPFS.
• Training and support and supervision: You will receive induction training and frequent support in the first three months. Thereafter you will receive monthly individual support and supervision and annual appraisals. Regular team meetings will be held, and staff have access to internal and external training.
• Equal opportunities and family friendly employment: OPFS aims to be an equal opportunity and family friendly employer. OPFS has Investors in People Gold status.