Key Duties & Responsibilities

Installation, Commissioning & Engineering Delivery

• Carry out planned preventative maintenance (PPM) on Fire Alarm Systems, CCTV, Access Control, Intruder Alarm Systems, Disabled Refuge Systems, Public Address Systems, Induction Loops, and associated systems.
• Attend reactive maintenance and emergency call-outs to diagnose and resolve system faults.
• Carry out inspection, testing, and servicing of systems in accordance with relevant standards, manufacturers' requirements, and client maintenance agreements.
• Diagnose faults using appropriate test equipment, software, and technical information.
• Identify the root cause of faults and complete effective corrective and remedial works.
• Carry out repairs, component replacements, system modifications, and minor upgrades as required.
• Test systems following maintenance and repair to ensure they are fully operational and fit for purpose.
• Identify potential system failures or areas requiring remedial action and communicate these to the relevant Project Manager or customer.
• Provide technical support and assistance to colleagues where required.
• Liaise with manufacturers, suppliers, Alarm Receiving Centres (ARC), clients, and other third parties to assist with fault resolution where required.
• Support installation and commissioning activities where required, including minor installation works, system modifications, and upgrades.
• Ensure all maintenance and repair works are completed to a high standard, maintaining system reliability and customer satisfaction.

Technical Compliance & Documentation

• Ensure all servicing, maintenance, testing, and remedial works are completed in accordance with relevant British Standards, including BS 5839, BS 7671, BS EN 50174, applicable NSI Codes of Practice, and manufacturer requirements.
• Complete accurate service reports, maintenance records, certificates, and other required documentation following each visit.
• Clearly record faults identified, work undertaken, parts and materials used, outstanding issues, and any recommendations for further works.
• Update company systems with accurate information relating to completed works, follow-up requirements, and additional works identified.
• Ensure all paperwork and electronic records are completed accurately and within the required timescales.
• Maintain up-to-date knowledge of relevant legislation, British Standards, technologies, products, and manufacturer requirements.
• Ensure all tools, equipment, and test equipment are maintained in good working condition, calibrated where required, and used correctly.
• Ensure any additional works or remedial requirements identified during maintenance visits are communicated clearly to the relevant Project Manager.

Customer & Site Responsibilities

• Represent the company professionally at all times when attending client premises.
• Communicate effectively with customers, contractors, and other site personnel.
• Provide clear explanations regarding system operation, completed works, and any outstanding requirements.
• Deliver customer demonstrations and basic system training where required.
• Ensure sites are left clean, safe, and secure following completion of works.
• Maintain a professional approach when dealing with customer complaints, technical issues, or service-related queries.

Health, Safety, Environment & Quality (HSEQ)

• Follow all company health, safety, environmental, and quality procedures.
• Complete work in accordance with Risk Assessments, Method Statements, and Safe Systems of Work & Procedures.
• Carry out dynamic risk assessments and report any hazards, unsafe conditions, incidents, or near misses.
• Use all required PPE and ensure safe working practices are maintained at all times.
• Ensure company vehicles, tools, equipment, and materials are used responsibly and maintained appropriately.
• Support a positive safety culture by actively promoting safe working practices.
• Adhere to all responsibilities outlined in the Company Health, Safety & Environmental Policy Manual.

Vehicle, Tools & Equipment

• Maintain company vehicles in a clean, safe, and roadworthy condition.
• Ensure tools, test equipment, spare parts, and materials required for service and maintenance activities are available and appropriately maintained.
• Carry out regular checks of vehicle stock and equipment and report any shortages or defects.
• Ensure materials and equipment are used responsibly and efficiently.
• Maintain appropriate records relating to vehicle, tools, and equipment checks where required.

General

• Complete all company documentation accurately and within required timescales.
• Maintain a professional appearance and uphold ACEDA Ltd’s reputation when representing the company.
• Support continuous improvement initiatives within the Engineering team.
• Attend training courses and maintain relevant industry qualifications and competencies.
• Undertake additional duties as reasonably required to meet business needs.

If you feel that you have the relative skills/attributes to fulfil this role, then please apply now for immediate consideration.