Job Purpose

The Firefighter provides Category II Rescue and Fire Fighting Services (RFFS), rescue and first-aid cover in line with CAA, ICAO and Company requirements. As part of a multi-skilled, shift-based team operating six days a week, the role also supports passenger and baggage handling, aircraft turnarounds, customer service, facilities upkeep and the safe, professional operation of Penzance Heliport.

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Key Responsibilities

Rescue & Fire Fighting Services

• Maintain Category II RFFS readiness throughout operating hours and respond to aircraft incidents, fires, fuel spills and rescues.
• Operate, inspect and maintain firefighting vehicles, rescue equipment, emergency systems and facilities.
• Complete required training, exercises and competency assessments, maintaining the necessary fitness standards.
• Support emergency planning, maintain accurate operational records and comply with CAA, ICAO, health and safety and environmental requirements.

Duty Crew Operations

• Check in passengers, verify travel documents and maintain accurate manifests and operational records.
• Deliver safety briefings, assist passengers as needed and manage safe movement between the terminal and aircraft.
• Provide professional customer service, answering enquiries and resolving issues where possible.
• Receive, weigh, transport, load and unload baggage in line with safety, security and operational procedures.
• Support safe, timely aircraft turnarounds and report baggage damage, hazards or operational concerns.