First Contact
First Line IT Support Engineer
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Company Description
First Contact has been helping businesses, non-profits, and educational institutions with their IT needs for over 25 years. Our experienced team can assist with any IT problem, big or small, ensuring timely resolution. We offer prioritised response and all-inclusive maintenance agreements for businesses, reducing IT support budgets and minimizing downtime. Additionally, we provide communications solutions, structured data cabling, and CCTV solutions.
Role Description
This is a full-time on-site role for a First Line IT Support Engineer, located in Whitefield. The First Line IT Support Engineer will be responsible for providing technical support, troubleshooting IT issues, performing system administration tasks, and offering help desk support. The role involves daily interaction with clients to resolve their IT problems efficiently and effectively.
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Qualifications & Requirements
- Technical Support and Troubleshooting skills
- Proficiency in Information Technology and System Administration
- Experience in Help Desk Support
- Excellent problem-solving and communication skills
- Ability to work independently and as part of a team
- Relevant certifications in IT support, such as CompTIA A+ or ITIL, are a plus
- English & Maths GCSE Grade C/5 or above
- Must have experience with Microsoft 365 Administration
- Experience with Microsoft Servers & Azure, AD & Intune etc.
- Full driving licence & live within 45 minutes drive of our location
- Be able to speak English clearly and fluently
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Benefits
- Employee discounts
- Sick pay
- Free on site parking
- Company pension
- Health insurance & wellbeing programme
- Ongoing training and development
Times
We work Monday to Friday 09:00 - 17:30
Salary
Salary based on skills and experience between starting from £23.5K per annum
Equipment
Laptop, work phone and workwear are all provided
Please do not apply if you do not live locally, this is not a remote working job as it is required to attend on site to our local clients from time to time. Also no recruitment consultants please.
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