beaumont
First Line Service Desk Engineer (MSP) – Remote First
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🚨 First Line Service Desk Engineer (MSP) 🚨
📍 Remote-first – UK Based
🏢 Future hybrid working – Central London
💰 Competitive salary + progression
📈 Clear route into 2nd Line / Projects / Team Lead
I’m working with a small, fast-growing Managed Service Provider who are looking to add an experienced First Line Service Desk Engineer to their team.
This isn’t a role where you’ll spend all day resetting passwords and escalating tickets. You’ll be joining a senior-heavy technical team, taking ownership of inbound support tickets while getting hands-on exposure to Microsoft 365, Azure AD / Entra ID, Intune, Google Workspace, Mac environments, and modern cloud-first infrastructure.
As the business grows, they want this person to grow with them – initially becoming a strong point of contact across the service desk before progressing towards 2nd Line, project work, and potentially team leadership.
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What you’ll be doing:
- Taking ownership of 1st Line support tickets via phone, email, and ticketing system
- Microsoft 365 administration – Exchange Online, Teams, SharePoint, OneDrive
- User accounts, permissions, groups, and mailbox administration
- Windows 10/11 troubleshooting
- Azure AD / Entra ID support
- Intune device enrolment, policies, and troubleshooting
- Basic networking – DNS, DHCP, and connectivity
- Supporting Google Workspace and Mac environments
- Working with RMM / PSA platforms such as Datto RMM, Autotask, or similar
- Getting involved in client onboardings, M365 improvements, and small projects
What I’m looking for:
- Around 12–24 months' MSP experience or similar multi-client IT support experience
- Strong Microsoft 365 knowledge
- Windows 10/11 support experience
- Understanding of Active Directory / Azure AD / Entra ID
- DNS & DHCP fundamentals
- Experience using an RMM and/or PSA platform
- Confident speaking directly with customers over the phone
- Someone who wants to progress rather than remain in First Line long-term
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Experience with Intune, Conditional Access, Google Workspace, Mac support, Jamf/Kandji/JumpCloud, or VoIP would be a bonus, but isn't essential.
The biggest thing they're looking for is attitude and ambition.
They want someone who takes ownership of problems, enjoys speaking with customers, wants more responsibility, and is genuinely interested in developing technically.
You'll also be joining at an early enough stage to have real influence over how the service desk develops as the business continues to grow.
📩 Interested?
Drop me a message on LinkedIn or send over your CV for a confidential conversation.
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