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First Line Support Engineer – Leading UK Technology Provider
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First Line Support Engineer – Leading UK Technology Provider
Passionate about delivering excellent customer support? Want to join a company that will expose and train you in a wide range of technologies? Excited about working in a leading and expanding technology company? If so, please see below...
A leading UK technology provider is expanding its Service Operations team and hiring a First Line Support Engineer.
£30,000 + £3,000 shift allowance Manchester – Hybrid working - this role will involve shift based working at periods
This is a great opportunity to work within a secure, mission-critical environment, supporting public and private cloud platforms, secure infrastructure, backup and monitoring services, unified communications environments, and blue-light telecoms systems. You’ll gain exposure to modern and legacy technologies while developing your skills in a high-performing, supportive team.
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What You’ll Be Doing
As a First Line Support Engineer, you’ll be the first point of contact for technical incidents across a broad range of technologies, handling issues end-to-end.
You will work across platforms including secure infrastructure, hybrid cloud, unified telecoms, and blue-light service environments, with responsibilities such as:
- Troubleshooting and resolving hardware, software, voice, network and cloud-related issues
- Supporting systems across public cloud, private cloud, and secure hosted environments
- Monitoring critical systems using tools such as CheckMK, Virsae and SBC monitoring
- Managing and updating backup, patching and monitoring services
- Providing support on Unified Communications & Contact Centre platforms
- Working with technologies such as:
- Windows OS, Windows Server, Active Directory
- VPN troubleshooting
- Avaya System Manager
- Office 365, VMware, PowerShell
- Producing RCA and outage documentation
- Liaising with 2nd/3rd line engineers and external partners
- Maintaining strong communication with customers throughout each incident lifecycle
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About You
You’ll thrive in this role if you are:
- Self-motivated and proactive
- Customer-focused with excellent communication skills
- Dynamic, positive and eager to develop
- Passionate about IT, problem-solving and technology
Experience in an IT support position is beneficial, but not essential. A strong work ethic, willingness to learn and genuine interest in IT are what matter most. You’ll receive structured training, mentoring, and opportunities to gain further certifications.
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