Quintessentially
First Line Support Engineer
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JOB SUMMARY
To provide 1st Line helpdesk support to the UK user-base, and to assist regional IT staff located in international sites.
What you’ll do
Your days will be diverse and hands-on, including:
- Delivering 1st and 2nd line technical support on-site across multiple locations
- Troubleshooting Windows devices, Chromebooks, printers, and AV/classroom technology
- Providing clear, friendly support to staff and students face-to-face
- Logging and managing support tickets in coordination with the wider service desk team
- Working with suppliers and third parties to resolve escalated issues
- Carrying out site audits and identifying opportunities for improvement
No two days will look the same – and that’s what keeps it interesting.
KEY DUTIES
- Respond to and resolve IT support tickets
- Basic diagnostic testing
- Answering calls and logging tickets
- PC configuration
- Asset management
- Hardware and Software Auditing
HOURS OF WORK
Contractual hours are from 0900 to 1730 Monday to Friday.
However, it may be the case that in order to fulfil the duties of the role, different or additional hours may be necessary.
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Requirement to be on call outside working hours in case of service-related emergency.
REQUIREMENTS
What we’re looking for
We’re after someone who’s confident, adaptable, and enjoys working directly with end users. You’ll need to have:
- Solid experience in on-site IT support (around 3+ years)
- Good working knowledge of Microsoft technologies – Windows 11, Microsoft 365, etc.
- Familiarity with virtualisation platforms such as Hyper-V
- A calm, methodical approach to troubleshooting
- Strong communication and organisational skills
Nice to have
You don’t need all of these, but they’ll help you get up to speed faster:
- Previous experience providing IT support within schools or other education settings
- Understanding of Group Policy and mobile device management (MDM)
- Knowledge of backup systems, Azure services, and virtualisation
- Networking experience – VLANs, Wi-Fi, switches, firewalls
- Familiarity with tools such as Autotask, Datto, or equivalent platforms
- A genuine curiosity for new tech and emerging IT solutions
BENEFITS
- Hybrid working (role dependant)
- Competitive annual leave allowance with a further increase due to long service
- Birthday Allowance – take your birthday off on us!
- Pension Scheme
- Angel Days: Additional paid leave to do charity work
- Long Service Awards
- Life Assurance
- Digital nomad
- Employee Assistance Program
- Study Leave
- Puppy friendly offices
- Qmunity committee – Social events in the office
- Free food & drink in the office
- Season Ticket Loans
- Cycle to work scheme
- Discounts with a variety of retail and hospitality companies
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Quintessentially is an equal opportunities employer. We value and respect all differences (seen and unseen) in all people and aspire to deliver inclusive working experiences. Applications are encouraged from individuals regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
For information about how we collect, store and use information about you, please see our Privacy Policy using the following link: https://www.quintessentially.com/privacy_policy.html
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