Job Description

We're now recruiting for a Fitness Coach to join us at London City Island & Goodluck Hope, one of our developments in East London!

What You Should Know

Ballymore is a family owned business, with over 40 years in establishment – we are remarked as an innovative and dynamic property developer citing over 80 awards. At present, we're managing 11,000 homes across 12 luxury residential developments in London and are in search of a Fitness Coach to join us at London City Island & Goodluck Hope.

Important to note

• Hours: 40 per week, 8 hours per day between 05:45am - 23:15pm
• Shift Pattern: 5 Days per week across Monday to Sunday on a rota basis
• Location: E14, Canning Town
• Salary per annum: £12.21 Per hour + Commission via PT Sessions (Competitive market rate)

What You'll Do

• To support the Health Club Manager with all operational aspects of the leisure facility.
• To contribute to the development of the department by promoting the leisure services to members and tracking their progress.
• To consistently deliver a ‘best in class’ level of customer care to all residents and guests.
• To work as an integral part of the team, to greet and interact with residents/guests, carry out duties as specified and ensure the environment and equipment is maintained to the highest standards.
• To teach one class per shift as a minimum. Where necessary, more than one class may be required during a shift.
• Responsible for offering residents and guests a 7-star professional service at all times and ensure a safe, clean and enjoyable experience within the Leisure facility.
• Proactively ensure the smooth and professional running of the leisure facility.
• Teach exercise classes to residents/guests of the leisure facility.
• When required train residents/guests in personal training.
• Answer all residents and guests’ questions, concerns and complaints professionally, effectively and in a timely manner, where necessary refer on to the appropriate person.
• Be fully familiar with the services offered by the leisure facility/resort and serve as a customer service liaison between residents/guests and management.
• Help with resident/guest retention and growth by interacting in an intelligent, tactful and friendly manner.
• Communicate regularly with the HCM and offer suggestions regarding improvements to the operation of the leisure facilities.
• Smile; be friendly, helpful, and courteous to all residents and guests.
• Undertake all responsibility vested in the post-holder in relation to such legislation as the Health & Safety at Work act, Fire Cautions, COSHH, etc.
• Complete all procedural documentation in a timely basis (incident reports, maintenance requests, and shift changes etc.).
• Stock all storage units; clean and organize all fitness areas, including cleaning all fitness equipment, studios and any rooms/areas within the leisure facility.
• Monitor music levels and ensure the audible level of TV and sound systems are not disrupting member workouts by being too loud that they are audible over personal head phones.
• Check and initial the communications log on a consistent basis and communicate with management on an ‘as needed’ basis.
• Attend all weekly departmental meetings and any other staff meetings, as arranged.
• Be able to recognise opportunities and refer, promote/sell PT, wellness, exercise classes, master classes or any other service offered by the leisure facility.